{"id":1076416,"url":"https://alion.io/job/job-mail-general-manager-25","title":"General Manager","company":{"id":2684762,"name":"K2 Recruit","domain":"k2recruit.co.za","url":"https://alion.io/company/k2-recruit","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":48,"open_postings":34,"ghost_share":0.735,"stale_share":0,"repost_share":0.853,"time_to_fill_p50_days":15,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":35000,"currency":"ZAR","period":"month","gross":null,"usd_annual":25428},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T13:49:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T04:12:46Z","board_verified":false,"closed_at":null,"days_open":46,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":45},"description":"A distinguished luxury boutique hotel in Durban is seeking an exceptional General Manager to lead the property's overall operations, guest experience, financial performance, and strategic growth.\nThis is an opportunity for an accomplished hospitality leader who is passionate about luxury service, operational excellence, and creating memorable guest experiences. The successful candidate will serve as the face of the hotel, driving performance across all departments while ensuring the highest standards of service, profitability, and brand positioning.\nThe Role\nAs General Manager, you will be responsible for the overall leadership and management of the hotel, ensuring seamless operations across all departments, including accommodation, food and beverage, guest services, housekeeping, maintenance, and administration.\nYou will provide strategic direction, oversee financial performance, develop high-performing teams, and ensure the hotel consistently delivers a world-class boutique hospitality experience. This role requires a hands-on leader who is equally comfortable engaging with guests, developing staff, managing budgets, and driving business growth.\nThe successful candidate will possess strong commercial acumen, exceptional leadership capabilities, and a genuine passion for luxury hospitality.\nKey Responsibilities\nOperational Leadership\nOversee the daily operations of all hotel departments to ensure seamless service delivery.\nMaintain exceptional standards across guest services, accommodation, food and beverage, housekeeping, and facilities.\nEnsure all departments operate efficiently and in alignment with the hotel's vision and service standards.\nMonitor operational performance and implement continuous improvement initiatives.\nFinancial Management\nDevelop and manage annual budgets, forecasts, and operational plans.\nMonitor financial performance, profitability, and revenue growth.\nManage operational and staffing costs while maintaining service excellence.\nOversee procurement processes and expenditure controls.\nIdentify opportunities to improve revenue streams and maximise profitability.\nGuest Experience & Brand Excellence\nChampion an exceptional guest experience across all touchpoints.\nPersonally engage with guests to build relationships and enhance satisfaction.\nManage guest feedback, complaints, and service recovery processes.\nOversee online reputation management and guest review platforms.\nDevelop unique guest experiences that differentiate the hotel within the luxury hospitality market.\nStrategic Growth & Business Development\nDevelop and implement strategic initiatives to support growth and market positioning.\nBuild and maintain relationships with key stakeholders, tourism partners, suppliers, and industry networks.\nIdentify new business opportunities, partnerships, and revenue-generating initiatives.\nSupport sales and marketing activities that drive occupancy and revenue growth.\nLeadership & Team Development\nLead, mentor, and inspire department heads and operational teams.\nFoster a positive, high-performance workplace culture.\nDrive employee engagement, training, and leadership development initiatives.\nConduct performance management and succession planning activities.\nEnsure compliance with labour legislation and hospitality best practices.\nCompliance & Risk Management\nEnsure compliance with all hospitality, health and safety, labour, and regulatory requirements.\nManage risk, governance, and operational compliance across the property.\nOversee maintenance, asset management, and capital improvement initiatives.\nMinimum Requirements\nRelevant Degree or Diploma in Hospitality Management, Hotel Management, Business Management, or a related field.\nMinimum 8-10 years' experience within the hospitality industry, with at least 5 years in a senior hotel management or General Manager position.\nProven experience within a luxury boutique hotel, five-star hotel, luxury lodge, resort, or premium hospitality environment.\nStrong financial management, budgeting, and commercial experience.\nDemonstrated success in driving occupancy, revenue growth, and guest satisfaction.\nExperience managing multi-department hotel operations.\nKnowledge of hospitality systems, PMS platforms, and revenue management practices.\nStrong understanding of South African labour legislation and hospitality compliance requirements.\nExceptional leadership, communication, and stakeholder management skills.\nValid driver's licence and own reliable transport.\nIdeal Candidate Profile\nThe ideal candidate is a sophisticated hospitality leader who understands that luxury hospitality is built on exceptional service, operational excellence, and attention to detail. They are commercially astute, highly visible within the operation, and capable of inspiring teams to consistently exceed guest expectations.\nThey combine strategic thinking with hands-on leadership and have a proven ability to create profitable, guest-centric hospitality environments.\nWhat We're Looking For\nProven luxury hospitality leadership experience\nStrong commercial and financial acumen\nExceptional guest engagement skills\nStrategic thinking and business development capabilities\nOutstanding communication and interpersonal skills\nHigh emotional intelligence and people leadership ability\nStrong problem-solving and decision-making skills\nAbility to perform effectively under pressure\nPassion for service excellence and hospitality\nCommitment to building high-performing teams\nProfessional presence and attention to detail\nIf you are an experienced hospitality executive looking to lead a luxury boutique hotel and make a meaningful impact on guest experiences, operational 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