General Manager - Integrated Transport Facility

• Matric / Grade 12.
• Diploma or Degree in Business Management, Retail Management, Operations Management, Logistics, Supply Chain or a related discipline.
• Additional qualifications in Health & Safety, Facilities Management, Retail Fuel Operations or Finance would be advantageous.
• Minimum of 10 years' senior management experience within one or more of the following sectors:
• Retail petroleum and fuel operations
• Service stations and truck stop management
• Retail or convenience store operations
• Logistics, transport depots or fleet operations
• Multi-site or multi-department operational management
• Demonstrated experience managing large teams, multiple business units and operational budgets.
• Strong commercial and financial management experience, including budgeting, forecasting, cost control and profitability management.
• Knowledge of retail POS systems, fuel management systems, CCTV and access control technologies.
• Experience using WinBranch, NAMOS and SAP Retail systems.
• Advanced Microsoft Office 365 proficiency.
• Sound understanding of South African labour legislation and MIBCO regulations.
• Strong leadership, organisational, analytical and problem-solving abilities.
• Ability to work flexible hours and respond to operational emergencies when required.
• High levels of professionalism, integrity and confidentiality.

Responsibilities:

Strategic and Operational Leadership

• Provide overall leadership and direction for all operational areas of the transportation hub.
• Oversee the day-to-day management of fuel operations, retail facilities, food outlets, truck parking, accommodation and supporting infrastructure.
• Develop and implement operational strategies that improve efficiency, profitability and customer satisfaction.
• Ensure the facility consistently delivers world-class service standards.

• Manage the overall operational budget and financial performance of the hub.
• Monitor revenue, expenditure, profitability and key financial performance indicators.
• Drive revenue growth across all business units.
• Oversee procurement, cost control, cash management, reconciliations and audit compliance.
• Identify new commercial opportunities to maximise facility utilisation and profitability.

• Lead, mentor and develop departmental managers and operational teams.
• Oversee recruitment, onboarding, training, succession planning and performance management.
• Ensure compliance with labour legislation, company policies and MIBCO agreements.
• Build and maintain constructive relationships with organised labour, including NUM representatives.
• Foster a culture of accountability, safety, teamwork and continuous improvement.

• Build strong relationships with transport operators, fleet owners, customers, franchise partners, suppliers and service providers.
• Ensure exceptional customer service standards are maintained across the facility.
• Resolve customer complaints promptly and professionally.
• Liaise with regulatory authorities, municipal departments and industry stakeholders where required.

• Oversee inventory management across fuel, retail and food service operations.
• Monitor stock levels, ordering, stock rotation and stock takes.
• Minimise shrinkage and investigate inventory variances.
• Safeguard all company assets and operational equipment.

Contract and Franchise Management

• Manage lease agreements and contractual obligations.
• Ensure franchise partners consistently comply with brand and operational standards.
• Monitor third-party contractors and service providers to ensure agreed service levels are achieved.

• Oversee the effective operation of POS systems, fuel management platforms, CCTV, access control and operational reporting systems.
• Ensure compliance with company IT governance, cybersecurity and data protection standards.

• Ensure full compliance with all legislative, environmental, health and safety requirements.
• Lead internal audits, operational risk assessments and emergency response planning.
• Implement proactive risk mitigation and business continuity strategies.
• Promote a culture of ethical leadership, governance and regulatory compliance.

• Maintain strict confidentiality of company, client and commercial information.
• Uphold the highest standards of professionalism, integrity and ethical conduct.
• Ensure all company policies, procedures and governance standards are consistently applied throughout the operation.