{"id":2384254,"url":"https://alion.io/job/job-mail-head-receptionist-2","title":"Head Receptionist","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6927,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerset West, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:57:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T23:45:16Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":18},"description":"Duties:Take responsibility for the smooth and efficient operation of Reception during assigned shifts.\nLead, supervise and support Reception team members, ensuring all duties are completed accurately and efficiently.\nAct as the senior point of contact in the absence of the Front Office Manager.\nEnsure guests receive a warm, professional and personalised welcome and farewell.\nMaintain a visible and proactive presence at Reception, particularly during peak periods.\nManage check-ins, check-outs, guest requests, queries and complaints with professionalism and urgency.\nResolve guest concerns effectively and escalate matters to the Front Office Manager or Manager on Duty when appropriate.\nEnsure accurate and efficient use of the hotel's property management system, Protel.\nManage guest accounts and ensure all charges, transfers and golf-related transactions are accurately processed and posted.\nIdentify opportunities to promote and upsell the hotel's accommodation, restaurants, spa, golf and other facilities.\nEnsure professional handling of all incoming calls, messages and guest communications.\nMaintain accurate and timely shift handovers and administrative records.\nBalance cash, manage Reception floats and complete all end-of-shift financial procedures accurately.\nMaintain strict control and security of cash, payments and financial transactions.\nSupport the Front Office Manager in maintaining consistent service standards, operational procedures and team performance.\nRequirements:\nA hospitality, hotel management, tourism or Front Office qualification from a recognised institution.\nAt least 3-5 years' experience in Front Office/Reception within a luxury or 4/5-star hotel environment.\nAt least 1-2 years' experience in a senior receptionist, supervisory or similar Front Office leadership position.\nPrevious experience with a recognised hotel property management system; Protel experience will be advantageous.\nStrong knowledge of hotel Front Office procedures, including check-in, check-out, guest accounts, billing and cash-up procedures.\nExperience handling guest complaints and resolving service-related matters professionally.\nProven ability to lead, support and motivate a Front Office team.\nExcellent verbal and written communication skills.\nStrong administrative and organisational skills with exceptional attention to detail.\nProfessional telephone etiquette and a confident, polished manner.\nThe ability to remain calm and professional under pressure.\nStrong understanding of luxury guest service standards.\nA professional appearance and manner appropriate to a luxury 5-star hotel.\nA flexible approach to working shifts, weekends and public holidays as required by hotel operations.\nGenuinely passionate about luxury hospitality and creating memorable guest experiences.\nTakes pride in representing the brand and creating a refined and welcoming experience for every guest.","description_format":"text","description_chars":2903,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T19:57:58Z"},{"event":"close","at":"2026-10-13T05:20:30Z"},{"event":"reopen","at":"2026-10-15T19:44:59Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.307,"p_room":0.35,"age_days":18,"expected_fill_days":7,"reasons":["seen:8","agency","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-head-receptionist-2","json_url":"https://alion.io/job/job-mail-head-receptionist-2.json","meta":{"generated_at":"2026-10-31T15:25:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-head-receptionist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-head-receptionist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-head-receptionist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-head-receptionist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-head-receptionist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2384254}},{"tool":"search_jobs","arguments":{"company":"jobmail.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2384254},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}