Hostess (Fixed Term)

Welcome guests to the venue

Handling the reservations book

Escort guests to assigned dining or bar areas

Provide menus and announce waiter / waitress name

Create a floor plan for both lunch and dinner

Check with senior chef on duty if there are any changes to the lunch / dinner menus

Change the menus form dinner to lunch and vice versa (depending on shift)

Create a list of available tables for lunch

Create a handover sheet for the next shift / go through handover sheet of previous shift

Greet guests upon their departure

Maintain hostess desk clean and tidy

Answer incoming calls and address guests’ queries

To be well informed on the estate and local info

Communicate to managers and waiters regarding VIP visits as soon as they are seated

Be familiar with the reservation policies, such as booking times, etc.

Requirements:

Grade 12

Hospitality certificate will be a plus

Preferably 1- 2 years previous hostess experience

Understanding of restaurant etiquette

Experience in managing reservations

Able to work in a team

Demonstrable customer-service skills

Excellent communication skills (via phone and in-person)

Strong organizational skills with the ability to monitor the entire dining and bar area

Availability to work within opening hours (e.g. evenings, public holidays, weekends)

Good physical condition to walk and stand during an entire shift

Comfortable in dealing with very distinguished clientele

Able to handle a high-pressure environment

Must be well-presented and enthusiastic personality

Flexibility and Accountability