{"id":987411,"url":"https://alion.io/job/job-mail-it-field-engineer-port-elizabeth","title":"IT Field Engineer - Port Elizabeth","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":1463,"ghost_share":0.095,"stale_share":0,"repost_share":0.695,"time_to_fill_p50_days":3,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":295},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:13:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T04:08:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Requirements:Relevant IT Degree or Diploma\nIndustry certifications essential:A+\nN+\nMCSE\n\nMinimum 3-5 years’ proven field support experience within an IT environment\nPrevious leadership, supervisory, or project management experience\nStrong knowledge of:Server support\nOffice 365\nExchange mail\nRouting\nWireless networking\nIT infrastructure support\n\nExcellent troubleshooting and problem-solving skills\nStrong communication and interpersonal skills\nValid driver’s licence\nOwn reliable transport\nAbility to work independently and under pressure\nResponsibilities:Technical Support and Infrastructure\nInstall, configure, and maintain desktops, laptops, servers, networking devices, and peripherals\nProvide onsite and remote technical support to clients and users\nDiagnose and resolve hardware, software, and network-related issues\nPerform routine maintenance on servers, networks, and infrastructure environments\nManage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions\nServer and Network SupportSupport Microsoft server environments and cloud platforms\nTroubleshoot network connectivity and performance issues\nMaintain system configurations, user accounts, passwords, and permissions\nConduct fault-finding and recommend preventative measures\nProject CoordinationAssist with project planning and implementation\nCoordinate software installations and deployments\nEnsure projects are delivered according to agreed timelines and standards\nLeadership and Team ManagementLead and manage technical support staff and field engineers\nEnsure high service delivery standards and operational efficiency\nMentor and support junior technical staff where required\nDocumentation and Client ServiceMaintain technical documentation, service reports, and client records\nBuild and maintain strong client relationships\nDeliver professional and efficient customer support\nKey Skills and CompetenciesIT infrastructure support\nServer administration\nNetwork troubleshooting\nOffice 365 administration\nExchange Server support\nRouting and wireless networking\nTechnical fault-finding\nHardware and software support\nLeadership and supervision\nProject coordination\nCustomer service orientation\nProblem-solving and analytical thinking\nCommunication and interpersonal skills\nTime management and organisation\n If you do not receive a response within two weeks of applying, please consider your application 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