{"id":3137965,"url":"https://alion.io/job/job-mail-key-accounts-coordinator","title":"Key Accounts Coordinator","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6911,"ghost_share":0.49,"stale_share":0,"repost_share":0.712,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":20000,"currency":"ZAR","period":"month","gross":null,"usd_annual":14568},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T07:06:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T07:06:59Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Role Purpose\nThe primary purpose of this role is to enable the Meat Factory Key Account Managers (KAMs) to dedicate significantly more time to customer engagement, new business development, and commercial opportunities. This position is responsible for the administration, coordination, and follow-through of factory accounts, ensuring that actions are completed efficiently across the relevant Exim teams.\nScope of Work\n1. KAM Administration & Account Support\nManage routine administration and follow-up activities for factory accounts, including order processing, approved pricing, contract and pricing trackers, and customer documentation.\nMaintain accurate and up-to-date customer, pricing, and account information within CRM and ERP systems.\nPrepare account reviews, action lists, and supporting documentation for Nick and Cobus.\n2. Orders, Delivery & Customer Service Coordination\nMonitor orders, stock availability, production schedules, and delivery timelines, driving follow-up on exceptions until resolution.\nRespond to routine customer queries, liaising with Operations, Planning, Production, Quality, Technical, Procurement, and Finance to coordinate accurate responses.\nManage complaints, non-conformance reports (NCRs), returns, credits, and replacements, escalating any significant customer or commercial risks promptly.\n3. Samples, Trials & Opportunity Follow-through\nCoordinate samples, product trials, and customer requests, ensuring all necessary documentation and internal actions are completed.\nTrack trials and agreed opportunity actions through to feedback and next steps, preventing delays or oversights.\nSupport quotation and approved pricing administration as required.\n4. CRM, Reporting & Internal Coordination\nMaintain CRM opportunities, customer actions, and account records to ensure they are current and transparent.\nCoordinate internally and proactively chase routine actions, allowing Nick and Cobus to focus on higher-value activities rather than cross-functional follow-ups.\nPrepare agreed sales and account reports, highlighting overdue actions, service risks, or issues requiring KAM judgement.\nPerformance & Accountability\nSuccess in this role is demonstrated by Nick and Cobus spending increased time with customers, while factory account administration and execution remain accurate, transparent, and timely. Performance will be measured by accuracy, responsiveness, effective action closure, CRM and data integrity, sample and trial follow-through, service coordination, and appropriate escalation.\nCapability & Approach\nThe ideal candidate will be a highly organised and efficient executor with exceptional attention to detail. They will have the confidence to drive actions across multiple functions and exercise sound judgement to distinguish routine matters from those requiring escalation. Strong follow-through, excellent customer service skills, disciplined systems management, and clear communication are essential.","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T07:06:59Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.424,"p_room":0.75,"age_days":5,"expected_fill_days":7,"reasons":["seen:5","agency","velocity","win:late","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":14568,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-key-accounts-coordinator","json_url":"https://alion.io/job/job-mail-key-accounts-coordinator.json","meta":{"generated_at":"2026-10-29T15:28:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-key-accounts-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-key-accounts-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-key-accounts-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-key-accounts-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-key-accounts-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3137965}},{"tool":"search_jobs","arguments":{"company":"jobmail.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3137965},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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