{"id":2950637,"url":"https://alion.io/job/job-mail-managed-services-network-engineer-l2","title":"Managed services Network Engineer (L2)","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6887,"ghost_share":0.488,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"ITIL","optional":false},{"name":"Layer 2","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:54:36Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T19:54:36Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Your day at the company:As a Networking Managed Services Engineer (L2) at the company, you will lead in providing exceptional managed services to the company’s clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring the company’s clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.\n\nYou will ensure that the company’s clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.\n\nAdditionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.\n\nYou may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.\nRequirements (technical):\nAssist in the implementation of IT security measures.\nBasic knowledge of Ansible and Python.\nUnderstand firewalls and other network tools.\nProvide system documentation and diagrams.\nImplement change management procedures for system architecture changes.\nDocument network areas to develop network diagrams.\nEvaluate current IT resources and assist in developing security policies.\nEnsure systems and networks are secure and operational.\nBasic understanding of SD-WAN technologies, Palo Alto, Cisco, Meraki.\nIdentify and investigate risk and vulnerability issues.\nAssist in developing and maintaining standards and procedures.\nReview client network policies and recommend changes.\nExperience with deploying network systems.\nExperience with deploying SDWAN network systems.\nBasic understanding of security principles and design.\nExcellent customer service skills.\nAbility to work independently with minimal supervision.\nParticipate in CAB processes for changes.\nFamiliarity with Linux environment and shell scripting.\nSecurity administration on switches and routers.\nPrepare monthly work status reports and update technology-specific documents.\nAssist in designing and implementing network infrastructure.\nProven Cisco/Meraki/Aruba device management skills.\nInstalling, configuring, and troubleshooting networking equipment.\nKnowledge of Layer-2 switching, VLANs, and access lists.\nBasic understanding of routing protocols: OSPF, EIGRP.\nUnderstanding of OSI Model, TCP/IP protocol suite.\nIP addressing and subnetting, routing concepts.\nImplement SNMP on devices for network management.\nImplement traffic filters using access lists and route maps.\nPerform troubleshooting between sites.\nBasic knowledge of enterprise-level network design and implementation.\nResponsibilities:\nProactively monitors the work the ticketing queues.\nPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.\nUpdates tickets with resolution tasks performed.\nIdentifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.\nCaptures all required and relevant information for immediate resolution.\nProvides second level support to all incidents, requests and identifies the root cause of incidents and problems.\nCommunicates with other teams and clients for extending support.\nExecutes changes with clear identification of risks and mitigation plans to be captured into the change record.\nFollows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.\nEscalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.\nWorks with automation teams for effort optimization and automating routine tasks.\nCoaches Service Desk and L1 teams for technical and behavioural skills.\nIdentifies problems and errors before they impact a client’s service.\nLeads and manages all initial client escalation for operational issues.\nEnsures all changes are carried out with proper change approvals.\nPlans and executes approved maintenance activities.\nAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.\nMay also contribute to / support on project work as and when required.\nMay work on implementing and delivering Disaster Recovery functions and tests.\nPerforms any other related task as required.\nAdvantageous Skills:\nKnowledge of Cisco ISE\nKnowledge of enterprise monitoring tools (Logic Monitor, SolarWinds).\nExperience within managed services.\nFamiliarity with ticketing tools (Service Now, Remedy).\nWorking Knowledge of Palo Alto SDWAN\nKnowledge of Cisco and HP support processes.\nWorking Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration\nWorking Knowledge of Network address translation\nAcademic Qualifications:\nDiploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).\nQualifications:\nAbility to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.\nExperience with network security and incident response preferred.\nCCNA Enterprise.\nCCNP Enterprise - advantageous.\nITILv4 or relevant ITIL certification (Foundation Level)\nCertified Wireless Network Professional (CWNP) - advantageous\nCertified Wireless Network Expert (CWNE) - advantageous\nPalo Alto Networks Certified Network Security Administrator (required)","description_format":"text","description_chars":6617,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-20T19:54:36Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["seen:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-managed-services-network-engineer-l2","json_url":"https://alion.io/job/job-mail-managed-services-network-engineer-l2.json","meta":{"generated_at":"2026-10-22T01:36:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-managed-services-network-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-managed-services-network-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-managed-services-network-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-managed-services-network-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-managed-services-network-engineer-l2"}]}