{"id":2927064,"url":"https://alion.io/job/job-mail-operations-assistant-3","title":"Operations Assistant","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6893,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":17500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T13:43:53Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T13:43:53Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"OPERATIONS ASSISTANT\nITC Hospitality Group | Cape Town\nDepartment: Operations\nReports to: Operations Director\nAbout ITC Hospitality Group\nEstablished in 2006, ITC Hospitality Group is a Cape Town-based hospitality and property management company specialising in serviced accommodation for corporate and leisure travellers.\nOur portfolio spans the Cape Town CBD, Foreshore and De Waterkant. We are committed to maintaining high standards of property management, operational efficiency and guest service.\nPosition Overview\nITC Hospitality Group is seeking a reliable, experienced and hands-on Operations Assistant to join our Operations team.\nThe successful candidate will form part of the team responsible for the daily operations and maintenance of our serviced apartment portfolio. This includes overseeing the upkeep of allocated properties, conducting inspections, coordinating maintenance activities and ensuring operational matters are addressed efficiently and followed through to completion.\nWe are looking for an organised, proactive individual with practical maintenance experience, strong problem-solving abilities and the ability to work both independently and collaboratively within a team.\nKey Responsibilities\nProperty Operations and Maintenance\nTake responsibility for the daily operational and maintenance requirements of allocated properties.\n\nConduct routine apartment inspections to identify maintenance concerns and ensure property readiness.\n\nPerform general upkeep, minor repairs and preventative maintenance within the scope of competence.\n\nIdentify and prioritise maintenance issues according to urgency and operational requirements.\n\nEscalate major repairs, recurring concerns and safety-related matters appropriately.\n\nEnsure maintenance tasks are followed through to completion.\n\nMaintenance Coordination and Reporting\nReceive, assess and record maintenance requests in accordance with company procedures.\n\nPrioritise emergency, urgent and routine maintenance matters.\n\nCoordinate contractor appointments, quotations and property access.\n\nEnsure the necessary approvals are obtained before maintenance work proceeds.\n\nMonitor maintenance progress and follow up on outstanding repairs.\n\nVerify completed work and maintain accurate maintenance records.\n\nProvide regular progress updates and clear handovers on unresolved matters.\n\nDaily Operations and Team Coordination\nPlan and prioritise daily tasks according to operational requirements.\n\nWork collaboratively as part of the Operations team to ensure efficient daily operations, effective maintenance coordination and consistent property standards.\n\nLiaise with Guest Relations, Housekeeping and Management to address maintenance concerns.\n\nRespond promptly to maintenance issues affecting guest-occupied apartments.\n\nAssist with troubleshooting apartment facilities, appliances and equipment.\n\nSupport apartment readiness and maintain company property standards.\n\nProvide driving and logistical support when required, including authorised collections and deliveries.\n\nMinimum Requirements\nMatric or equivalent qualification.\n\nValid driver's licence and PDP (essential).\n\nMinimum 1-2 years' relevant experience in property operations, building maintenance, facilities management or hospitality maintenance.\n\nPractical knowledge of general property maintenance, minor repairs, basic plumbing and electrical troubleshooting.\n\nExperience working across multiple properties or serviced apartments would be advantageous.\n\nAbility to assess and prioritise maintenance requests effectively.\n\nExperience coordinating contractors and monitoring maintenance work.\n\nBasic computer literacy, including Microsoft Office and maintenance record-keeping.\n\nStrong organisational, time-management and problem-solving skills.\n\nGood verbal and written communication skills.\n\nAbility to work independently, take initiative and follow tasks through to completion.\n\nA reliable, professional and service-focused approach.\n\nFlexibility to work shifts, weekends and public holidays when operationally required.\n\nKey Competencies\nAccountability: Takes ownership of assigned responsibilities and ensures tasks are completed.\n\nAttention to Detail: Maintains high standards of property upkeep and operational readiness.\n\nProblem-Solving: Identifies maintenance concerns and takes appropriate action.\n\nPlanning and Organisation: Effectively manages daily tasks and changing operational priorities.\n\nCommunication and Teamwork: Works collaboratively across departments and provides clear updates.\n\nReliability: Demonstrates professionalism, initiative and a consistent work ethic.\n\nHow to Apply\nSuitably qualified candidates are invited to submit their CVs to:\nEmail: \nSubject: Operations Assistant Application","description_format":"text","description_chars":4779,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T13:43:53Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely 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