{"id":3494234,"url":"https://alion.io/job/job-mail-operations-controller","title":"Operations Controller","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brakpan, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":null,"currency":"ZAR","period":"month","gross":null,"usd_annual":14460},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T00:47:38Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T20:16:10Z","board_verified":false,"closed_at":"2026-11-02T20:16:10Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Key Responsibilities:Operations Management:\n Plan, coordinate, and monitor daily logistics operations, including transportation, warehousing, and distribution activities.\nEnsure timely dispatch and delivery of goods, adhering to customer expectations and company standards.\nManage inventory levels and ensure stock accuracy.\n Performance Monitoring & Reporting:\n Track key performance indicators (KPIs) such as delivery times, cost efficiency, and resource utilization.\nGenerate reports to identify trends, optimize operations, and support management decisions.\n Compliance & Quality Assurance:\n Ensure adherence to industry regulations, company policies, and safety protocols.\nConduct regular audits to maintain high operational standards.\nImplement corrective actions when non-compliance or inefficiencies are identified.\n Team Coordination:\nSupervise and provide guidance to the logistics team, including drivers, warehouse staff, and dispatchers.\nFoster a collaborative and motivated team environment.\n Customer Relationship Management:\nAct as the primary point of contact for operational queries and customer complaints.\nCollaborate with clients to address concerns and enhance satisfaction levels.\n Cost Control & Optimization:\nOptimize routes, resources, and processes to achieve cost efficiency.\n Technology & Systems:\nUtilize logistics management software and tools to streamline operations.\nIdentify and implement technology solutions to improve operational efficiency.\nQualifications and Skills:\nEducation:\nBachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.\n Experience:\nMinimum of 3-5 years of experience in logistics or operations management.\nProven track record of managing logistics processes and teams.\n Skills:\nStrong organizational and multitasking abilities.\nExcellent problem-solving and analytical skills.\nProficiency in logistics management software (e.g., SAP, WMS, or TMS).\nStrong communication and interpersonal skills.\nAbility to adapt quickly to changing priorities.\n Other Requirements:\nKnowledge of transportation regulations and compliance standards.\nExperience in budgeting and cost control.\nAbility to work in high-pressure environments.\nKey Competencies:\nLeadership and team management.\nProactive and results-driven mindset.\nCustomer-oriented approach.\nStrong attention to detail and accuracy.\nWorking Conditions:\nFast-paced logistics environment.\nMay require occasional travel to oversee operations or meet with clients.\nFlexible hours to address operational needs, including weekends or evenings if necessary.\nReporting To:\nOperations Manager or General Manager.\nThis role is integral to ensuring the efficiency and success of the company’s logistics operations, and the selected candidate will play a pivotal role in driving operational 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