{"id":1078896,"url":"https://alion.io/job/job-mail-operations-manager-29","title":"Operations Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":1463,"ghost_share":0.095,"stale_share":0,"repost_share":0.695,"time_to_fill_p50_days":3,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":45000,"max":50000,"currency":"ZAR","period":"month","gross":null,"usd_annual":36924},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T14:37:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:45:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":3},"description":"Are you ready to lead a dynamic team within an environment that values collaboration, resilience, and continuous improvement? Our client, a forward-thinking organization operating remotely across Gauteng, invites experienced professionals to join as an Operations Manager. This role offers an excellent opportunity to contribute to a company committed to operational excellence and impactful team leadership, with a competitive salary package.\nWhat You'll Do:\nOversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes.\n\nLead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis.\n\nManage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses.\n\nDrive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBT's, and Papertrail.\n\nSupervise onboarding, offboarding, recruitment, and continuous upskilling of team members.\n\nImplement efficient processes and systems to improve division performance, including telephony, messaging, and rostering systems.\n\nMonitor and control standby and overtime hours, ensuring compliance with thresholds.\n\nCollaborate with HR to support transition plans, training initiatives, and policy adherence.\n\nLead, coach, and develop a high-performing, resilient team aligned with company standards.\n\nRequirements:\n5+ years of management experience in a relevant environment.\n\nStrong leadership, communication, and management skills.\n\nProven ability to analyze performance metrics and implement improvements.\n\nProficiency with systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and related platforms.\n\nAbility to manage complex reporting and compliance requirements.\n\nSound understanding of policies, financial controls, and operational efficiencies.\n\nRelevant skills in RPE, performance analysis, and team development.\n\nNice to Have:\nExperience within the hospitality, or related service industries.\n\nBenefits:\nCompetitive salary ranging from R45,000 to R50,000 per month (Cost to Company).\n\nOpportunity to work remotely in a supportive and innovative environment.\n\nEngage in ongoing training and professional development.\n\nBe part of a company committed to operational excellence and employee growth.\n\nReady to make a significant impact and lead a dedicated team? We encourage you to apply now and take the next step in your professional journey.","description_format":"text","description_chars":2494,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-20T14:37:17Z"},{"event":"close","at":"2026-09-20T18:11:58Z"},{"event":"reopen","at":"2026-09-23T14:44:20Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.337,"p_room":0.55,"age_days":3,"expected_fill_days":3,"reasons":["conf:1","agency","win:tail","comp:brand"],"computed_at":"2026-09-23T21:14:48Z"},"pay":{"stated_usd_annual":36924,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-operations-manager-29","json_url":"https://alion.io/job/job-mail-operations-manager-29.json","meta":{"generated_at":"2026-09-23T21:14:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}