{"id":1478906,"url":"https://alion.io/job/job-mail-operations-manager-43","title":"Operations Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6893,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South 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remote hospitality environment preferred.\nStrong understanding of all lodge departments and operational procedures.\nQualificationsHospitality Management qualification advantageous.\nFood Safety/HACCP certification advantageous.\nFirst Aid certification advantageous.\nDriver’s licence required.\nTechnical SkillsStrong knowledge of lodge and hotel operations.\nExperience managing Front Office, Housekeeping, Food & Beverage, and Guest Relations departments.\nKnowledge of Opera PMS or other hotel management systems advantageous.\nUnderstanding of budgeting, cost control, and financial reporting.\nProficiency in Microsoft Office.\nKnowledge of luxury service standards and guest experience management.\nCore CompetenciesStrong leadership and people management skills.\nExcellent communication and interpersonal abilities.\nExceptional guest service orientation.\nStrong organisational and planning skills.\nAbility to work under pressure in a remote environment.\nExcellent problem-solving and decision-making abilities.\nFinancial awareness and commercial understanding.\nAbility to manage multiple departments simultaneously.\nPersonal AttributesPassion for luxury hospitality and guest experiences.\nProfessional and well-presented.\nHands-on management approach.\nStrong work ethic and integrity.\nAdaptable and flexible.\nPositive attitude and team-focused.\nCalm and confident under pressure.\nKey Performance Indicators (KPIs)\nGuest satisfaction scores and reviews.\nOperational efficiency across all departments.\nAchievement of service standards.\nStaff performance and retention.\nCost control and budget adherence.\nSuccessful completion of audits and inspections.\nEffective handling of guest feedback and complaints.\nMaintenance of luxury hospitality standards.\nTeam development and training progress.\nWorking Conditions\nBased at a luxury lodge or safari destination.\nMay require live-in accommodation depending on lodge location.\nFlexible working hours, including weekends, 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