{"id":1987421,"url":"https://alion.io/job/job-mail-operations-manager-46","title":"Operations Manager","company":{"id":3719998,"name":"Staff Solutions","domain":"staffsolutions.co.nz","url":"https://alion.io/company/staffsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":41,"open_postings":133,"ghost_share":0.85,"stale_share":0,"repost_share":0.895,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T03:18:02Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T03:12:38Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":20},"description":"Duties:Finance and Business Management:\nFinancial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control).\nManage the operational budget, with high focus on cost management.\nAuthorize expenditure within authority levels.\nAssist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.).\nParticipate in the Monthly billing and sign off on invoicing.\nManagement of claims.\nHuman Resources Management (e.g. Appointments, EE, Discipline, Training, Career Planning).\nManagement Reporting.\nImplement / Review / Renew SLA agreements and maintain or improve profitability.\nOperational & Technical Management:Manage Technical Queries which cannot be resolved by team members.\nVerify / Amend / Update and Approve the necessary SOP’s to ensure effective Warehouse, Project and Client Management.\nContinually improve and/or enhance technical service offerings.\nHealth and Safety Management, Client Compliance and overall Compliance by staff.\nClient Management, Sales and Business Development:Communicate and meet with clients as and when required.\nManaging adherence to client and service providers SLA's.\nOversee operational Service Delivery / Client Satisfaction.\nCheck / Approve Costings and assist with quote preparation in terms of scope of works.\nInvestigate client complaints and prepare reports accordingly.\nPrepare and manage business development plans. Expand Client base and market footprint.\nHuman Resources:\nConduct performance appraisals for all immediate sub-ordinates.\nManaging absenteeism, overtime and access control.\nEnsure that Company IR process is adhered to at all times. In addition, initiate and chair disciplinary enquiries as and when required.\nIdentify and address training needs through the workplace skills plan received from the training department.\nEnsure updates are placed on notice boards.\nMotivate staff and coordinate all staff functions.\nReview employee potential and growth plan - follow-up on the plans. Encourage employee development.\nIdentify and assist with retaining high-flyers.\n Risk Management:Maintain operational legal compliance.\nConduct a daily management walk-about of the facility to ensure compliance.\nConvene daily operations discussions with departmental heads.\nOn a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.\nConduct regular meetings with key suppliers in order to maintain good relationships.\nImplement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.\nChair monthly safety meetings as and when required.\nEnsure that all departments are operating at optimal levels and that customer SLA's are being adhered to.\nEnsure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.).\nManage and co-ordinate response to incidents on site as and when required (spills, injuries, etc.).\nManage and co-ordinate emergency drills.\nEnsure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports\n General:Attend monthly management meetings and present operational performance stats.\nCompile daily, weekly & monthly management reports.\nAdhere to corporate governance.\nAssist with achieving facility objectives, targets and operational plans.\nProvide in-put into business continuity plan.\nPrepare for internal and external audits (ISO, SHERQ, DEL, Customers).\nIdentify and manage continuous improvement projects.\nParticipate in the review of business and SHE risk assessments with action plans.\nMinimum requirements:\nGrade 12 / Matric.\nA degree in Business, Operations Management, or related field.\nProven work experience as an Operations Manager, or similar role.\nMinimum three years’ Chemical Industry related experience will be advantageous.\nKnowledge of organisational effectiveness and operations management.\nExperience with budgeting and forecasting.\nFamiliarity with business and financial principles.\nExperience in Inventory Management.\nExperience in Staff Management.\nExcellent communication skills.\nLeadership ability.\nUnderstanding of Syspro and Pastel Accounting programmes will be advantageous.\nValid, unendorsed Driver’s License (Code 08).\n Skills:Management Experience (Operations / Staff / General / Divisional)\nMS Office (E-Mail, Word, Excel, PowerPoint)\nSales, Warehouse and Financial Acumen\nCustomer Relationship Management\nPresentation / Negotiation and Sales Skills\nProject Costing and Management\nRoot Cause Analysis & Report 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