{"id":2350344,"url":"https://alion.io/job/job-mail-operations-manager-49","title":"Operations Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6895,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T13:38:09Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T13:39:04Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"Overview\nOur Client in the Fast-Food / QSR industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in the market and maintaining operational standards in the market. The position reports to the Country Manager, and will have Area Managers as direct reports.\nMinimum Requirements\nGrade 12 / Matric\n\nBCom Degree or 5 years’ experience at an Area Coach level and proven performance\n\nPrevious experience in the Quick Service Restaurant industry is essential\n\nStrong communication skills, being proficient in English\n\nJob Responsibilities\nBusiness\nCreate and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders\n\nSupport company culture by driving and demonstrating the company’s values, vision and mission\n\nMeet requirements as determined and prescribed by senior management\n\nSupport implementation of HR, Finance and Marketing plans required to support operations.\n\nVisit stores regularly and check if all company policies and procedures are adhered to at store level\n\nAddress the operational development matters of new stores, re-modelling and/or revamping of existing stores\n\nMeet and liaise with company representatives where required\n\nBuild business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.\n\nCreate and oversee implementation of the budget within the margins of the KPI’s or Balanced Scorecard in collaboration with all relevant stakeholders\n\nContinuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with Area Coach, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up.\n\nPeople\nIdentify and develop suitable Area Coach level candidates for succession planning. Review quarterly\n\nReview individual Area Coach bench plan periodically, consolidate regional information and present to senior management\n\nResponsible for training metrics and to ensure plans are driven by training department.\n\nEnsure Balanced Scorecard gaps are identified by Area Coach and Acting Manager / Manager, actioned correctly according to SMART, implemented, evaluated and reviewed\n\nPeriodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to senior management\n\nChair IR meetings where requested.\n\nCommunicate changes in company policies, procedures and Employment Legislation and ensure compliance.\n\nEnsure recruitment practices are aligned with company policies and procedures and company Employment equity targets\n\nConduct annual 360 evaluation for team\n\nCompile an individual development plan for each direct report, discuss, contract and ensure implementation\n\nCoach and develop Area Coach and other subordinates where required to meet specific standards\n\nRecognise capability issues at store level, advise team and follow up. Ensure the successful implementation of people capability at store level and monitor performance standards\n\nIdentify capability issues of all sub-ordinates, action and follow up. Assess the performance of team against established targets, determine gaps in performance and implement development plan for the team to improve performance and ensure achievement of KPI’s.\n\nCustomers\nEnsure Restaurant Operations Compliance Check action plans are completed to ensure targets are met\n\nEnsure restaurant operational check reviews are done to ensure targets are met\n\nAnalyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines\n\nDrive compliance for all company established operational routines that deliver on customer experience\n\nEnsure Maintenance of store equipment and store structures through management of a maintenance team\n\nSales\nAuthorise local sales and marketing plan and promotions\n\nEnsure effective execution of the above through thorough analysis of results and trends\n\nCo-ordinate budgets for different stores to ensure targets are met.\n\nAnalyse and ensure operational readiness at store level\n\nReview competitor analysis reports and trading patterns quarterly and report results to senior management and marketing manager\n\nAchieve KPI’s aligned to relevant and Franchisee measures\n\nEnsure store readiness for effective implementation of national promotional initiatives\n\nDrive sales through effective use of various omni-channels\n\nOversee maximising of sales and profit through operational excellence and ensure effective implementation of marketing promotions. Identify and recommend sales growth opportunities, coordinate price changes, alert Area Coach to competitive activities within area and make recommendations.\n\nProfits\nAuthorise Balance Score Card action plan and ensure correct implementation\n\nPrepare and present business review to senior management quarterly\n\nEnsure achievement of profits\n\nAnalyse P&L statements","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:38:09Z"},{"event":"close","at":"2026-10-12T17:30:31Z"},{"event":"reopen","at":"2026-10-14T13:39:04Z"},{"event":"close","at":"2026-10-14T16:59:26Z"},{"event":"restore","at":"2026-10-16T04:48:44Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.45,"age_days":10,"expected_fill_days":7,"reasons":["seen:8","agency","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-operations-manager-49","json_url":"https://alion.io/job/job-mail-operations-manager-49.json","meta":{"generated_at":"2026-10-23T19:37:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-operations-manager-49"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-operations-manager-49"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-operations-manager-49"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-operations-manager-49\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-operations-manager-49"}]}