{"id":3145380,"url":"https://alion.io/job/job-mail-patient-services-coordinator","title":"Patient Services Coordinator","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6911,"ghost_share":0.49,"stale_share":0,"repost_share":0.712,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":30000,"currency":"ZAR","period":"month","gross":null,"usd_annual":21852},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:23:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T09:23:18Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Develop a Patient Support Programme and to provide patients and their families with patient care services and support. This will include:Conceptualisation of the Patient Support Programme\nYou will develop and enhance the Patient Support program, collaborate with international teams and stakeholders, manage a database of patient services, provide content for donor recruitment, and design processes for obtaining informed consent.\nRelevant Patient and Family Communications\nYou will provide empathetic counselling and support to patients and their families, coordinate physician contacts and second opinions, address individual needs such as food and transport, manage patient data consent, and offer hospital visits and educational guidance throughout the process.\nInterface Function\nYou will coordinate with internal teams on patient groups, share impactful stories with marketing and press departments, and connect patients and their families with doctors and support groups.\nData Maintenance\nYou will maintain and update patient data while accurately documenting information in compliance with Data Protection legislation.\nRelationship Building\nBuild relationships and provide training, education, and awareness to healthcare professionals, NPOs, government departments, community health workers, and traditional healers and leaders to support project implementation.\nOther\nYou will manage refurbishment projects, counsel potential family donors, assist with transplant programs, secure resources for donations, represent the organisation at public events, conduct media interviews, and coordinate events and visits for management and global teams.\nREQUIREMENTS\nRelevant BSc Degree, in fields such as nursing; genetics, etc.\n3 plus years work experience, working in a high-pressure environment.\nExperience of working with large database/CRM systems.\nAn understanding of donor and patient confidentiality with strict adherence to the POPI Act\nWillingness to travel on occasions for training and workshops, both nationally and internationally\nGood medical knowledge in the field of oncology and/or expertise in patient care.\nKnowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.\nWillingness to become acquainted with a very specific discipline/branch of medical science\nAdvanced English skills\nGood knowledge of Word, Excel, basic knowledge of PowerPoint\nBasic knowledge of databases\nExcellent verbal and written communication skills\nNOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. 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