{"id":1171324,"url":"https://alion.io/job/job-mail-pre-sales-engineer-technical-telecommunicationscape-town","title":"Pre-Sales Engineer (Technical) (Telecommunications)(Cape Town)","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"is_intermediary":true,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":182,"ghost_share":0.022,"stale_share":0,"repost_share":0.648,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":295},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:45:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:11:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key ResponsibilitiesTechnical Sales Support \nPartner with the Sales team to provide technical consultation during customer engagements. \nAssist with customer meetings, presentations, demonstrations and technical discussions. \nValidate customer requirements and recommend appropriate client solutions. \nPrepare technical proposals, bills of materials (BOMs) and solution recommendations. \nSupport channel partners throughout the sales cycle.\nSolution Design & Engineering \nDesign wired and wireless network infrastructure solutions. \nDesign CCTV and surveillance system layouts using company's VIGI solutions. \nRecommend switching, routing, wireless, fibre and surveillance solutions based on customer requirements. \nProduce logical network diagrams and solution documentation. Ensure proposed solutions are technically sound, scalable and commercially viable.\nCustomer Technical Support \nProvide Level 2 technical support to distributors, resellers, installers and end-users. \nTroubleshoot networking and surveillance-related issues remotely and on-site. \nAssist customers during product deployment and implementation. \nInvestigate technical faults and recommend corrective actions. \nEscalate complex issues where required.\nTraining & Technical Enablement \nDeliver technical training sessions to distributors, resellers, installers and customers. \nConduct product demonstrations and technical workshops. \nDevelop technical knowledge within the sales team. \nPromote best practices for installation, configuration and troubleshooting. \nStay up to date with new company technologies and product releases.\nInternal Technical Support \nProvide technical support to internal staff. \nConfigure new laptops, desktops and user environments. \nMaintain internal networking infrastructure. \nSupport company servers, switches, wireless infrastructure and user connectivity. \nAssist with software installation and user support.\nProduct & Technical Knowledge \nMaintain expert knowledge across company's product ranges including: \n- Business Networking \n- Omada SDN \n- VIGI Surveillance \n- Aginet ISP Solutions \n- Tapo Smart Home \n- Mercusys Networking \n- Enterprise Switching \n- Wireless Networking \n- Routing \n- Fibre Networking \n- CCTV Systems \n- Network Security Fundamentals\nCross-Functional Collaboration \nWork closely with Sales, Technical Support, Product Management and Marketing teams. \nProvide technical feedback to Product Managers. \nAssist with proof-of-concept installations and demonstrations. \nSupport exhibitions, customer events and technical roadshows.\nMinimum Requirements\nDiploma or Degree in Information Technology, Computer Networking, Electronic Engineering or a related technical field.\nMinimum 3 years' experience in a Pre-Sales, Network Engineer or Technical Support role.\nStrong networking knowledge including: \no TCP/IP \no VLANs \no Routing \no Switching \no Wireless Networking \no Fibre Networking \nExperience designing network infrastructure solutions. \nExperience configuring enterprise networking equipment. \nStrong troubleshooting skills. \nExcellent presentation and communication skills. \nValid driver's licence. \nWillingness to travel throughout the Western Cape when required.\nHighly Advantageous\nExperience working with products similar to: \n- TP-Link \n- Cisco \n- Ubiquiti \n- MikroTik \n- Aruba \n- Huawei \n- Ruckus \n- Cambium \n- Hikvision \n- Dahua \n- Axis \nIndustry certifications such as: \n- TPNA / OCNA \n- CCNA \n- HCIA \n- MTCNA \n- CompTIA Network+ \n- Similar networking certifications\nKey Competencies\nHIGH COMMAND OF ENGLISH/AFRIKAANS NOT NEG \nCustomer focused \nExcellent communication and presentation skills \nStrong analytical and problem-solving ability \nCommercial awareness \nTechnical curiosity \nStrong planning and organisational skills \nAbility to explain complex technical concepts in simple terms \nSelf-motivated and able to work independently \nStrong teamwork and collaboration skills \nProfessional and confident when engaging with customers\nKey Performance Areas (KPIs) \nCustomer technical support response times \nTechnical training delivered \nPre-sales project support provided \nSolution accuracy and quality \nCustomer satisfaction \nSuccessful project implementations \nTechnical certification completion \nSales support effectiveness \nDistributor and reseller engagement \nInternal IT support service levels","description_format":"text","description_chars":4337,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All 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