{"id":3568345,"url":"https://alion.io/job/job-mail-qa-specialist-technical-support","title":"QA Specialist (Technical Support)","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6928,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-11-01T06:10:25Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1282},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-31T13:33:21Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-10-31T13:33:21Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a QA Specialist (Technical Support) to investigate application issues in live and test environments, then supports manual testing, automated testing and user acceptance testing.The purpose is to find, reproduce and document defects early, validate that data and behaviour are correct, and give clear technical evidence when an issue needs a developer or infrastructure fix.\nRequirements\nKey responsibilities\nInvestigate application issues using logs, database queries, configuration and environment checks.\nWork in Linux/Unix over SSH for basic OS-level troubleshooting: process, disk, permission, connectivity and service checks.\nQuery relational databases to confirm data state, trace transactions and validate expected versus actual results.\nCreate, maintain and execute test cases for functional, regression and UAT cycles.\nRun manual tests against agreed requirements and release notes, and record evidence.\nSupport automated test runs, review failures and separate environment issues from product defects.\nIdentify, reproduce and log defects with steps, data, logs, screenshots and expected results.\nValidate data before and after changes, migrations and fixes.\nSupport UAT: prepare data, guide users, capture findings and track retests.\nWork with developers and infrastructure teams to isolate whether a fault sits in the application, data, integration or platform.\nCheck monitoring and alerting output where available, and escalate with a clear impact and timeline.\nConfirm fixes in the correct environment before a defect is closed.\nMaintain test evidence, known-issue notes and handover comments for releases.\n\nRequirements\n5 years’ experience in technical support and/or QA inside a software development environment.\nApplication log investigation.\nSQL and relational databases.\nLinux/Unix, including SSH.\nBasic OS-level troubleshooting.\nManual testing.\nFunctional and regression testing.\nUAT participation or coordination.\nTest case creation and execution.\nDefect identification and reporting.\nData validation.\nA working understanding of software development environments, releases and environments such as dev, test and production.\nStrong troubleshooting and problem-solving, with a habit of proving the cause rather than guessing.\n\n Advantageous\nELK Stack or similar log search.\nAzure Monitor and broader Azure exposure.\nAPI testing, including Postman.\nAutomated testing.\nCI/CD pipelines.\nJava or other application troubleshooting.\nDatabase troubleshooting beyond basic selects: locks, bad data, failed jobs.\nDevOps exposure.\nMonitoring tools.\nExperience working day to day with developers and infrastructure 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