{"id":997497,"url":"https://alion.io/job/job-mail-remote-systems-analyst-l2","title":"Remote Systems Analyst (L2)","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":300000,"max":350000,"currency":"ZAR","period":"year","gross":null,"usd_annual":21433},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"closed","first_seen_at":"2026-09-17T08:15:31Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T20:16:10Z","board_verified":false,"closed_at":"2026-11-02T20:16:10Z","days_open":46,"trust":{"level":"ghost","repost_count":6,"flags":["repost"],"days_open":45},"description":"FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.We're also rapidly growing and are looking for top-tier candidates who share our four core values:\nWe are team players, collectively working towards a common goal.\nWe work each day with a growth mindset focused on the success of our coworkers, clients, and the company.\nWe do the right thing with an honest and transparent approach that always puts our clients first.\nWe take ownership of our work, always seeing it through to completion.\nIf you align with these values and are looking to advance your career in a dynamic environment, we want to hear from you! We are seeking a Helpdesk Technician II to join our expanding team.\nAs a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential.\nHere's what you'll be doing:\nManaging escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. Beyond providing exceptional end-user support, you'll also play a key role in enhancing our core infrastructure through server administration, networking, and security efforts.\nSetting up new Hyper-V hosts, troubleshooting and deploying SonicWall firewalls, and managing Datto networking switches and access points. You'll also work with a range of modern, innovative technologies that our team implements regularly.\nUtilize our ticketing system to document, monitor, and escalate issues as needed, while maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process.\nYou'll be part of a close-knit team where collaboration is key, working alongside a talented technical group to provide outstanding remote support and service to our clients.\n**This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability.**\nRequirements\nEducation & Certifications\n CompTIA A+ and/or Network+ required(If you don't currently hold one, you'll be expected to earn it after hire - we'll support you!)\n\n MD-102 (Modern Desktop Administrator Associate) preferred\nTechnical Skills3-5 years of IT support experience in an MSP environment\nStrong knowledge of Windows 10/11 and macOS\nStrong Knowledge of Windows Server 2016, 2019, and 2022\nWorking knowledge of SonicWall firewalls, Datto networking, and core networking fundamentals\nWorking knowledge Microsoft 365 Office Suite and cloud services including Intune\nExperience with Azure and/or AWS is a plus\nExperience with Datto BCDR and/or SaaS Backup is a plus\nExperience using Autotask PSA is a plus\nSoft Skills & Professional AbilitiesOutstanding written and verbal communication skills - you'll interact with clients regularly\nA proactive mindset and the ability to work independently or as part of a collaborative team\nStrong time-management and organizational skills to balance multiple priorities effectively\nA genuine desire to deliver excellent service and continuously improve\nBenefits\nAt FusionTek, we truly believe that our people are our most valuable asset. 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