{"id":3568361,"url":"https://alion.io/job/job-mail-reservations-agent-3","title":"Reservations Agent","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-31T13:33:21Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-02T20:16:10Z","board_verified":false,"closed_at":"2026-11-02T20:16:10Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Reservations Agent - Luxury Safari Lodge | Northern Cape\nKendrick Recruitment is seeking a professional, organised and guest-focused Reservations Agent to join a luxury safari lodge in the Northern Cape. This is an excellent opportunity for an individual with a passion for hospitality, strong administrative abilities and a commitment to delivering exceptional guest service.\nKey responsibilities:\nManage reservations enquiries received via telephone, email and online booking platforms.\n\nProcess bookings, amendments, cancellations and special requests accurately and efficiently.\n\nProvide guests with detailed information regarding accommodation, lodge facilities, rates and experiences.\n\nMaintain accurate reservation records and ensure all guest information is updated.\n\nLiaise with the lodge team to communicate arrivals, departures, special occasions and guest preferences.\n\nFollow up on enquiries and convert potential bookings into confirmed reservations.\n\nEnsure all guest interactions reflect the high standards expected of a luxury safari establishment.\n\nAssist with administrative duties and reservation reports as required.\n\nRequirements:\nPrevious experience in a reservations role, preferably within a luxury lodge, hotel or safari environment.\n\nExcellent verbal and written communication skills.\n\nStrong organisational skills and exceptional attention to detail.\n\nProficiency in reservation systems and general computer applications.\n\nA professional telephone manner and a guest-focused approach.\n\nThe ability to multitask, work under pressure and meet deadlines.\n\nA proactive attitude and the ability to work independently as well as within a team.\n\nKnowledge of safari lodge operations and the tourism industry would be advantageous.\n\nPosition details:\nLocation: Northern Cape\n\nProperty: Luxury Safari Lodge\n\nPosition: Reservations Agent\n\nSalary: Negotiable, depending on experience\n\nCandidates who meet the above requirements and are interested in this opportunity are invited to submit their CV for 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