{"id":3371674,"url":"https://alion.io/job/job-mail-retail-general-manager","title":"Retail General Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6927,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T01:14:38Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-28T01:14:38Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our client, a well-established textile manufacturing and retail company supplying major national retail chains, independent retailers, wholesalers and export markets, is currently seeking an experienced Retail General Manager based in Jacobs, Durban South.\nROLE PURPOSEThe Retail General Manager will be responsible for the overall operational and commercial performance, growth and strategic development of the retail division.\nThe successful candidate will provide senior leadership across the retail network, ensuring that stores achieve sales and profitability targets, maintain consistent operational standards and deliver excellent customer experiences.\nThis position requires a commercially driven, hands-on retail leader with strong multi-site management experience, financial acumen and the ability to translate retail strategy into measurable business results.\nMINIMUM REQUIREMENTS\nRelevant Degree or Diploma in Business Management, Retail Management, Commerce or a related field preferred.\n8-10+ years' progressive retail experience, including at least 5 years in a significant retail management or leadership role.\nStrong multi-site retail operations experience highly desirable.\nProven experience managing retail sales performance, store operations and commercial growth.\nDemonstrated ability to develop and implement retail strategies and operational improvement plans.\nStrong financial management experience, including budgets, operating expenses, gross margins, profitability and store P&Ls.\nProven experience leading, coaching and developing retail management teams.\nStrong understanding of stock management, shrinkage control, merchandising, customer service and retail compliance.\nAbility to analyse sales and operational performance data and implement corrective actions.\nExcellent communication, leadership, decision-making and stakeholder management skills.\nAbility to manage multiple stores, priorities and operational challenges in a fast-paced retail environment.\nKEY RESPONSIBILITIES\nRetail Strategy & Business Growth\nDevelop and implement retail growth strategies aligned with the Head of Retail and overall business objectives.\nIdentify opportunities for new stores, markets, sales channels, product categories and revenue growth.\nAssess existing store performance and identify opportunities for expansion and improved profitability.\nTranslate strategic objectives into measurable operational plans.\nMonitor retail market trends, competitor activity and commercial opportunities.\nSales & Commercial Performance\nTake overall responsibility for divisional sales performance and achievement of revenue, margin and profitability targets.\nMonitor and analyse store turnover, gross margins, product performance, conversion rates and customer trends.\nIdentify underperforming stores and implement recovery and improvement plans.\nDrive sales growth, customer retention and commercial productivity across the retail network.\nEnsure Store Managers remain accountable for agreed sales and operational targets.\nMulti-Site Retail Operations\nProvide leadership and operational oversight to the Retail Manager and retail store network.\nEnsure consistent operational standards across all stores.\nMonitor visual merchandising, stock availability, customer experience, housekeeping and store administration.\nOversee stock controls, shrinkage prevention, cash handling and operational compliance.\nEstablish and maintain effective operating procedures, reporting structures and performance standards.\nIdentify operational inefficiencies and implement improvements across the division.\nFinancial Management & Profitability\nManage retail budgets, operating expenses and divisional profitability.\nReview and analyse store profit and loss statements.\nMonitor payroll, occupancy costs and other controllable operating expenses.\nIdentify cost-saving opportunities without compromising operational performance or customer service.\n Assess the commercial viability of existing stores and proposed expansion opportunities.\nEnsure financial targets and budgetary controls are maintained.\nMarketing, Promotions & Retail Execution\nCollaborate with Marketing and Brand teams on promotional campaigns, product launches and in-store activities.\nEnsure campaigns are commercially relevant and consistently implemented across stores.\nMonitor promotional performance and evaluate sales results.\nIdentify opportunities to improve campaign effectiveness and customer engagement.\nPeople Leadership & Performance Management\nLead, coach and develop the Retail Manager and ensure effective management of Store Managers.\n Establish clear performance expectations, responsibilities and accountability structures.\nMonitor management and employee performance across the retail network.\nIdentify training, development and succession-planning requirements.\nPartner with HR on recruitment, performance management and talent development.\nPromote a high-performance, customer-focused and accountable retail culture.\nCustomer Experience & Service Standards\nEstablish and maintain consistent customer service standards across stores.\nMonitor customer feedback, complaints and recurring service issues.\nEnsure appropriate corrective actions are implemented.\nDrive improvements in customer satisfaction and overall retail experience.\nReporting, Governance & Compliance\nPrepare structured reports for the Head of Retail covering sales, profitability, operations, people performance and business risks.\nMonitor operational compliance, internal controls and company policies.\nEnsure stores adhere to established retail procedures and governance standards.\nIdentify and escalate operational and commercial risks.\nMonitor progress against strategic initiatives and performance improvement plans.\nKEY COMPETENCIES\nStrategic retail management and commercial acumen.\nMulti-site retail operations leadership.\nSales growth and profitability management.\nBudgeting, financial analysis and P&L management.\nRetail strategy development and execution.\nPeople leadership, coaching and performance management.\nStore operations, merchandising and stock control.\nShrinkage prevention and operational compliance.\nCustomer service and relationship management.\nAnalytical thinking and problem-solving.\nStrong decision-making and accountability.\nStakeholder management and communication.\nChange management and continuous improvement.\nPlanning, organisation, and operational execution.\nKEY PERFORMANCE INDICATORS\nRetail turnover and sales growth.\nGross margin and profitability.\nStore performance against budget.\nSame-store sales growth.\nStock availability and shrinkage control.\nCustomer service performance.\nOperating expense management.\nPromotional effectiveness.\nStore operational compliance.\nEmployee performance, development and retention.\nAchievement of retail growth initiatives.\nPlease take note: if you have not been contacted within 14 days, please consider your application 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