{"id":974941,"url":"https://alion.io/job/job-mail-retail-operations-manager","title":"Retail Operations Manager","company":{"id":3719998,"name":"Staff Solutions","domain":"staffsolutions.co.nz","url":"https://alion.io/company/staffsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":41,"open_postings":133,"ghost_share":0.85,"stale_share":0,"repost_share":0.895,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T19:37:11Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:04:46Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"ghost","repost_count":6,"flags":["repost"],"days_open":41},"description":"Primary ResponsibilitiesLead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations.\nSupport and manage the Retail Support Officer to deliver outstanding performance.\nMonitor and analyse sales, margin, and volume performance across all sites. Identify\nunderperforming retail sites and implement corrective action plans.\nTranslate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.\nEnsure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)\nConduct regular audits and follow-ups.\nDrive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.\nProvide leadership and support to Area Managers, helping them grow their capabilities.\nPromote accountability and alignment with company values.\nIdentify and implement operational efficiencies and cost-saving initiatives across the network.\nAssist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.\nCompile regular operational and performance reports for the Retail Director, providing insights and recommendations.\n Requirements of the job:\nQualifications, Experience and Knowledge\nBachelor’s degree in business management, Retail, Operations, or a related field (preferred)\n5+ years in a retail operations role, preferably within the retail or FMCG sectors\nExperience managing multi-site operations\nStrong people management and stakeholder engagement skills\nKey AttributesStrategic thinking and execution\nLeadership and team development\nAnalytical and financial acumen\nStrong understanding of retail operations and customer service\nExcellent communication and interpersonal skills\nAbility to work across diverse geographic 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