Sales Administration Clerk

Position Specifications

• Matric / Grade 12 or equivalent qualification.
• A tertiary qualification in Business, an accounting background, or relevant sales experience will be advantageous.
• Ability to perform general administrative and office support functions for the Sales Department.
• Fully computer literate, with proficiency in MS Office applications, particularly Excel and Outlook.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers.
• A sound understanding of customer service principles and practices.

Personal Requirements

• Ability to work within strict deadlines and perform effectively under pressure.
• Strong attention to detail and a high level of accuracy in completing tasks.
• Good administrative, organisational, and time-management skills.
• Willingness to work overtime when required.
• Proactive, with the ability to use initiative.
• Ability to multitask and effectively prioritise tasks.
• Approachable, with the ability to assist in resolving problems and queries.
• Well-presented, professional, and possessing strong interpersonal and communication skills.

Roles and Responsibilities

• Perform sales administration duties, including capturing sales orders, reconciling sales orders and dispatches, maintaining sales-related filing, and liaising with customers.
• Maintain high levels of customer service by following up on orders, deliveries, and customer queries.
• Assist with the resolution of credit note, invoice, and delivery-related queries.
• Compile and maintain accurate sales and administrative reports and documentation as required.
• Develop and maintain a good working knowledge of the product range, sales ordering processes, customer database, and related systems.
• Interact with customers in a professional, trustworthy, and honest manner, while maintaining a high level of integrity.
• Carry out all duties in accordance with company policies and procedures.
• Provide production administration support as and when required.