{"id":2534296,"url":"https://alion.io/job/job-mail-scheduler","title":"Scheduler","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6895,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":21000,"currency":"ZAR","period":"month","gross":null,"usd_annual":15288},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:44:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T13:44:08Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Scheduler\nLocation: Irene, Centurion, Gauteng\nEmployment Type: Permanent\nRemuneration: R18,000 - R21,000 Total Cost to Company (TCTC) per month\nAbout the Opportunity\nOur client, an established business operating in the vehicle telematics and technology solutions industry, is seeking a reliable, organised and customer-focused Scheduler to join their team based in Irene, Centurion.\nThis position is ideally suited to an individual with administrative and scheduling experience who enjoys coordinating activities, communicating with customers and technicians, and ensuring that tasks are completed accurately and efficiently.\nThe successful candidate will be responsible for coordinating installation and repair appointments, maintaining accurate job records, monitoring customer requests and ensuring that scheduled work is followed through to successful completion.\nKey Responsibilities\nScheduling and Coordination\nSchedule installation and repair appointments with customers based on requests received from customers, sales teams, technical support and other internal staff.\n\nCoordinate installation and repair schedules with technicians, ensuring that appointments are arranged and communicated effectively.\n\nLiaise with the procurement team to confirm stock availability and installation or repair requirements.\n\nCoordinate and monitor technicians' boot stock requirements on an ongoing basis.\n\nJob Management and Administration\nMaintain and update the eWorks system on an ongoing basis.\n\nCreate jobs with detailed instructions and requirements, including needs analysis where necessary.\n\nAllocate and assign technicians to scheduled jobs.\n\nSend appointment confirmation emails to customers and follow-up communication upon job completion.\n\nMonitor and verify the status of all jobs following scheduled appointments.\n\nReschedule declined or abandoned jobs by creating new job records.\n\nTake ownership of all job cards and tickets created, ensuring that records are accurate, updated and properly maintained.\n\nReview and attend to outstanding job cards, emails, Telegram communications and tickets daily.\n\nCustomer Communication and Follow-Up\nMonitor customer WhatsApp groups, Telegram communications and emails for incoming requests and outstanding matters.\n\nEnsure that the necessary tickets or jobs are created for customer requests.\n\nProvide customers with timely feedback regarding scheduled arrangements, job progress and outstanding matters.\n\nMonitor requests and escalated tickets through to successful resolution and closure.\n\nFollow up on outstanding matters to ensure customer satisfaction.\n\nReporting and Performance\nIdentify and report inconsistencies, recurring issues and operational challenges to management via email.\n\nEnsure that all work is performed in accordance with applicable Service Level Agreements (SLAs) and Key Performance Areas (KPAs).\n\nMaintain a high standard of accuracy, accountability and customer service.\n\nParticipate in ongoing performance monitoring and formal quarterly performance reviews.\n\nPerform additional duties within the scope of the position as reasonably required.\n\nMinimum Requirements\nMatric (Grade 12).\n\nPreferably 2-5 years' experience in an administrative and/or scheduling environment.\n\nBasic computer literacy and the ability to work with computer-based administrative systems.\n\nA valid South African driver's licence.\n\nOwn reliable transport.\n\nPreferably residing in Pretoria, Centurion or surrounding areas, with reliable access to the Irene workplace.\n\nStrong Afrikaans communication skills would be highly advantageous.\n\nGood communication skills and the ability to interact professionally with customers, technicians and internal teams.\n\nAdvantageous Experience\nPrevious experience in scheduling, coordinating technicians or managing installation and repair appointments.\n\nExposure to the vehicle telematics, tracking, technology or related industries.\n\nFamiliarity with electronic job management, ticketing or scheduling systems.\n\nIndustry-specific experience is advantageous but not essential, as the successful candidate will receive training on the company's systems and operational requirements.\n\nKey Skills and Personal Attributes\nThe ideal candidate should demonstrate:\nExcellent organisation and time management: Ability to manage multiple appointments, requests and administrative responsibilities efficiently.\n\nAttention to detail: Maintaining accurate records, following procedures and ensuring that no outstanding tasks are overlooked.\n\nStrong communication skills: Communicating clearly and professionally with customers, technicians and colleagues.\n\nProblem-solving ability: Applying practical judgement and common sense to resolve scheduling conflicts and operational challenges.\n\nAbility to work under pressure: Remaining focused, organised and effective in a busy operational environment.\n\nTeamwork: Working collaboratively with colleagues across different departments.\n\nAccountability and ownership: Taking responsibility for assigned tasks and following through until completion.\n\nCustomer-service orientation: Demonstrating a proactive approach to customer queries, communication and satisfaction.\n\nRemuneration\nR18,000 - 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