{"id":2164260,"url":"https://alion.io/job/job-mail-senior-helpdesk-it-operations-engineer-2","title":"Senior Helpdesk / IT Operations Engineer","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6887,"ghost_share":0.488,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Java","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:14:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T09:42:11Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":11},"description":"Senior IT Support pro? Lead escalations, automation, and infrastructure in a fast-paced environment.Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and services. You will play a key role in improving infrastructure, streamlining processes through automation, and supporting critical business systems.\nThis role offers the opportunity to work across cutting-edge technologies, including cloud platforms, identity management, and network security. You will collaborate with technical teams while also taking ownership of complex incidents and system optimisation, directly impacting service delivery and operational performance.\nKey Responsibilities:\nAct as the senior escalation point for complex technical incidents across systems, networks, and cloud services\nDrive automation initiatives using tools such as PowerShell, Intune, and workflow automation platforms\nManage and enhance identity and access control using Entra ID, Conditional Access, and M365 security policies\nTroubleshoot and support hybrid network environments, including VPN and cloud connectivity\nHandle escalated security cases such as compromised accounts and authentication issues\nImprove processes, documentation, and runbooks to enhance service efficiency\nSupport incident response during outages and provide clear technical direction\nCollaborate with teams to optimise infrastructure and improve system reliability\nJob Experience and Skills Required:Education: Relevant qualification in IT, Computer Science, or related field\nExperience:\nMinimum 5+ years' experience in IT Operations or Support\n2-3 years' experience in a senior or escalation role\nExperience working in fast-paced environments\n Technical Skills:\nStrong expertise in Azure and Entra ID (hybrid identity, RBAC, Conditional Access)\nEndpoint management using Intune and Autopilot\nNetworking knowledge (routing, DNS, VPN, Wi-Fi, VLANs)\nExperience with Microsoft 365 environments and security tools\nProficiency in PowerShell scripting or automation tools\n Advantageous:\nExperience with VPN/ZTNA solutions and cloud network architectures\nExposure to M365 E5 security stack (Defender, Purview, compliance tools)\n Additional Requirements:\nStrong problem-solving and analytical skills\nAbility to work under pressure and manage critical incidents\nExcellent communication and collaboration abilities\nSelf-driven with a focus on continuous improvement and service excellence\nApply now!\nFor more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com\nI also specialize in recruiting in the following fields:\nJava Developers,\nFlutter Developers\nBusiness Analysts \nProject Managers\nInfrastructure Engineers\nIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.\nFor more information contact:\nLee Ann Petersen\nSpecialist Recruitment Consultant\nConnect with me on LinkedIn! www.linkedin.com/in/lee-ann-petersen-a67b92182\nFor more information please contact:\nLee Ann Petersen","description_format":"text","description_chars":3153,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T09:14:34Z"},{"event":"close","at":"2026-10-09T17:17:37Z"},{"event":"reopen","at":"2026-10-11T09:22:52Z"},{"event":"close","at":"2026-10-11T13:00:04Z"},{"event":"reopen","at":"2026-10-12T08:14:49Z"},{"event":"close","at":"2026-10-12T17:30:31Z"},{"event":"reopen","at":"2026-10-13T09:42:11Z"},{"event":"close","at":"2026-10-13T20:08:06Z"},{"event":"restore","at":"2026-10-16T04:50:02Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.404,"p_room":0.45,"age_days":11,"expected_fill_days":7,"reasons":["seen:7","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-senior-helpdesk-it-operations-engineer-2","json_url":"https://alion.io/job/job-mail-senior-helpdesk-it-operations-engineer-2.json","meta":{"generated_at":"2026-10-22T03:05:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-senior-helpdesk-it-operations-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-senior-helpdesk-it-operations-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-senior-helpdesk-it-operations-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-senior-helpdesk-it-operations-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-senior-helpdesk-it-operations-engineer-2"}]}