Senior Microsoft 365 Modern Workplace Engineer

We are seeking a Mid-Senior Microsoft 365 Modern Workplace Engineer to be deployed as a dedicated resource at a customer site. The successful candidate will be responsible for the administration, support, and continuous improvement of the customer’s Microsoft environment, supporting approximately 1000 users.

The focus of the role is to ensure a secure, stable, and high-performing Microsoft 365 platform, while providing advanced technical support and acting as a trusted advisor to the customer.

Key Responsibilities

• Administer and support Microsoft 365 services, including:

  • Exchange Online, SharePoint Online, Teams, OneDrive

• Manage Active Directory (on-premises) and Azure AD / Entra ID

• Handle user lifecycle management, group policies, and access control

• Provide Level 2 / Level 3 support and act as escalation point

• Troubleshoot and resolve complex M365 and identity-related issues

• Maintain hybrid identity (AAD Connect) environment

• Implement and maintain security controls (MFA, Conditional Access)

• Support and optimise Intune / Endpoint Manager (if applicable)

• Proactively identify opportunities to improve performance, security, and user experience

• Assist with small projects, upgrades, and enhancements

• Maintain documentation and provide feedback/reporting to stakeholders

• Act as a primary technical contact for the customer

Requirements:

• 4-6+ years’ experience with Microsoft 365 administration and support

• Strong experience in:

  • Exchange Online, Teams, SharePoint, OneDrive

  • Active Directory (on-premises)

  • Azure AD / Entra ID and hybrid identity (AAD Connect)

• Experience supporting medium to large environments (500+ users)

• Strong L2/L3 troubleshooting and escalation handling skills

• Experience with:

  • User and access management

  • Group Policy (GPO) administration

• Knowledge of security best practices (MFA, Conditional Access)

• Strong customer-facing communication skills

Advantageous:

• Experience with Microsoft Intune / Endpoint Manager

• Exposure to Microsoft Defender suite

• PowerShell scripting ability

• Experience with Microsoft 365 migrations or transformations

• Knowledge of security & compliance features (DLP, retention)

• Relevant Microsoft certifications, such as:

  • Microsoft 365 Certified: Enterprise Administrator Expert

  • Azure certifications

• Experience working as a dedicated/on-site customer resource

Please consider your application unsuccessful should you not receive feedback within 2 weeks of applying.