Senior Site Branch Manager

JOB OVERVIEW

A leading independent fuel and convenience retail group, the largest of its kind in South Africa, is continuously recruiting experienced Senior Site / Branch Managers to support its national operations.

This advertisement does not relate to a single vacancy or specific location; it forms part of an ongoing national talent pool for appointments as and when positions become available across all provinces.

The role is responsible for the full operational, financial, people, and compliance management of fuel stations incorporating fuel retail, convenience retail, and quick service restaurant (QSR) operations. Proven, relevant industry experience is essential.

KEY RESPONSIBILITIES

Operational Management

• Full accountability for end-to-end site operations across fuel, convenience retail, and QSR
• Ensure optimal site presentation, housekeeping, safety, and asset care
• Oversee stock control, ordering, reconciliation, and loss prevention

Financial & Commercial Performance

• Drive sales growth, margins, and profitability across all business streams
• Prepare and manage budgets, forecasts, and cost controls
• Analyze performance against targets and implement corrective actions

People Leadership

• Lead, manage, and develop large, diverse teams of between 40 and 80 staff per site
• Foster a high-performance, customer-focused culture
• Manage labour planning, performance reviews, training, and discipline where required

Customer Experience

• Ensure consistently high service standards and customer satisfaction
• Handle customer complaints and implement service improvement initiatives
• Execute promotions and in-store marketing initiatives effectively

Compliance & Governance

• Ensure compliance with company policies, statutory, SHEQ, fuel, and labour regulations
• Maintain audit readiness across operational, financial, and safety standards
• Ensure accurate administration, reporting, and system usage

Systems & Process Improvement

• Leverage digital systems for stock management, reporting, and operational efficiency
• Identify and implement process improvements to enhance productivity and control

Minimum Requirements

• Proven management experience within fuel retail, convenience retail, and/or QSR environments
• Minimum 5 years’ experience in a senior retail management role
• Demonstrated ability to manage high-volume sites and large staff complements (40-80 employees)
• Strong financial acumen and understanding of retail KPIs
• Excellent leadership, communication, and problem-solving skills
• Proficient in MS Office and retail operating systems
• Willingness to work flexible hours, including weekends and public holidays
• Valid driver’s license
• Clear credit and criminal record

Key Competencies

• Commercial and operational leadership
• Strong planning and organisational capability
• Sound judgement and decision-making
• Ability to manage complexity and multiple priorities
• Results-driven with a continuous improvement mindset
• Integrity, resilience, and accountability

Important Notice

• This is an ongoing national recruitment advert
• Applications will be assessed and shortlisted as vacancies arise