{"id":1077935,"url":"https://alion.io/job/job-mail-service-contract-manager","title":"Service Contract Manager","company":{"id":2680777,"name":"Profile Personnel","domain":"profilepersonnel.co.za","url":"https://alion.io/company/profile-personnel","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":40,"open_postings":599,"ghost_share":0.85,"stale_share":0,"repost_share":0.935,"time_to_fill_p50_days":14,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East London, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T14:31:26Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-24T06:38:44Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":42},"description":"ROLE OVERVIEW\nThe Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on service performance against contracts, as well as supplier management. The Services Contracts Manager will work closely with internal teams such as Facilities Management, Energy and Utilities to ensure all services align with the company's operational and contractual objectives.\nRESPONSIBILITIES:\nContract and Service Performance:\nEnsure service providers meet performance standards as outlined in SLAs.\nOversee contract compliance and performance adherence to service-level obligations.\nHandle contract renewals, modification and amendments.\nFocus on optimizing service delivery, driving improvements, and ensuring compliance across all contracts.\nWork closely with internal specialised teams, including Energy & Utilities and Procurement, to manage service interactions and ensure efficient coordination with the Facilities Management team.\nImplement strategies to enhance vendor relationships, focusing on continual performance improvement.\nOperational Oversight:\nOversee daily operations of applicable services.\nEnsure services are delivered efficiently and effectively.\nImplement and monitor service improvement plans.\nEnsure all services comply with health and safety regulations and applicable industry standards.\nMaintain operational focus on key systems, including lifts, fire safety, HVAC, electrical, and plumbing, while coordinating with specialized in-house teams.\nTrack KPIs to measure service performance and identify areas of improvement.\nCollaboration and Communication:\nAct as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery.\nWork closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.\nCollaborate with field services to ensure timely, efficient responses to service issues.\nEngage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.\nFacilitate conflict resolution with service providers and ensure issues are escalated when necessary.\nSoft Services include:\nCleaning and janitorial services\nHygiene services\nPest control\nLandscaping and grounds maintenance\nReception and front desk services\nWaste management (work closely with specialised in-house team)\nTechnical Services include:\nHVAC (Heating, Ventilation, and Air Conditioning) maintenance\nElectrical systems maintenance\nPlumbing services\nBuilding fabric maintenance (e.g., walls, roofs, windows)\nFire safety systems maintenance (work closely with specialised in-house team)\nLift and escalator maintenance (work closely with specialised in-house team)\nEnergy management and sustainability initiatives (work closely with specialised in-house team)\nSKILLS:\nProficiency in facilities management software.\nStrong analytical and problem-solving abilities.\nKnowledge of health and safety regulations.\nExperience in budget management and cost control.\nCustomer-focused with a commitment to service excellence.\nOnly shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. 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