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external systems using REST, SOAP, and other APIs.\nCollaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.\nDevelop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.\nEnsure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.\nDevelop and maintain documentation related to ServiceNow configurations, customizations, and integrations.\nImplement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.\nProvide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.\nStay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.\nCollaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and 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