Site Manager - Contract Logistics
Department: Operations / Contract Logistics
Reports to: Cluster / Contract Logistics Manager
Employment Type: Permanent
JOB PURPOSE
The Site Manager is responsible for the overall operational performance of an allocated site, including warehouse operations, office administration, information systems, and customer service delivery. The role ensures that all operational, financial, and service-level objectives are achieved while maintaining compliance with health, safety, quality, and legal standards.
This position plays a critical role in driving efficiency, cost control, people management, and client satisfaction, while supporting strategic objectives at cluster level.
KEY RESPONSIBILITIES Operational Management
Oversee daily warehouse, distribution, and site operations to ensure efficiency, accuracy, and productivity.
Manage end-to-end warehouse processes including inbound, outbound, inventory control, order fulfillment, and value-added services.
Monitor operational KPIs and implement corrective actions where required.
Ensure compliance with company policies, operational procedures, and safety regulations.
Client & Stakeholder Management
Act as the primary on-site contact for key clients.
Ensure Service Level Agreements (SLAs) are consistently met or exceeded.
Handle escalations, resolve operational issues, and maintain strong client relationships.
Conduct regular client performance reviews and present operational reports.
Prepare and present Monthly and Quarterly Management Business Reviews (MBRs).
People Management
Lead, motivate, and develop site teams including supervisors, warehouse operatives, and administrative staff.
Manage workforce planning, training, performance management, and succession planning.
Foster a culture of accountability, safety, continuous improvement, and high performance.
Manage outsourced labour and ensure compliance with labour legislation.
Financial & Commercial Management
Manage site budgets and implement effective cost control measures.
Identify opportunities for cost optimisation and operational efficiencies.
Support the commercial team with contract renewals, scope changes, and growth opportunities (e.g. co-packing and value-added services).
Compliance, Health & Safety
Ensure adherence to health, safety, quality, and environmental standards.
Conduct regular audits, risk assessments, and compliance checks.
Maintain accurate documentation and reporting for regulatory compliance.
Ensure compliance with local labour laws and statutory requirements.
KEY STAKEHOLDERS Internal
Direct Reports
Senior Management
Human Resources
Finance
Business Development
External
Customers / Clients
Suppliers
Local and National Authorities
QUALIFICATIONS
Minimum:
Diploma or Degree in Logistics, Supply Chain, Operations Management, or related field
Preferred:
Bachelor’s Degree in Supply Chain / Logistics / Business Management
Professional certifications in Supply Chain, Operations, or Project Management
MBA or equivalent (advantageous)
EXPERIENCE
Minimum 3-5 years’ experience in warehouse or site management
Proven leadership and people management experience
Experience managing dedicated facilities for single or key customers
Strong background in warehouse operations and inventory management
Retail, FMCG, or contract logistics industry experience (preferred)
Exposure to value-added services and co-packing operations (advantageous)
SKILLS & TECHNICAL COMPETENCIES Core Skills
Warehouse & Distribution Operations Management
Inventory Control & Stock Management
KPI Monitoring & Performance Management
Budgeting & Cost Control
Client Relationship & SLA Management
Health & Safety Compliance
Process Improvement & Continuous Improvement
Technical & Commercial Skills
End-to-end warehouse process knowledge
Value-added operations and light production line management
Commercial awareness and opportunity identification
Reporting, data analysis, and problem-solving
Soft Skills
Strong verbal and written communication (English)
Leadership, coaching, and team development
Conflict resolution and stakeholder management
Analytical thinking and decision-making under pressure
KEY ATTRIBUTES
Strong personal drive, resilience, and accountability
Ability to manage diverse and outsourced workforces
Innovative mindset with strong problem-solving ability
High attention to detail and compliance awareness
Ability to work under pressure in a fast-paced operational environment
Strong understanding of labour law and regulatory requirements
LANGUAGES
English: Fluent (spoken and written)
OTHER REQUIREMENTS
Valid Driver’s License
Willingness to work flexible hours if required