{"id":3563592,"url":"https://alion.io/job/job-mail-software-support-consultant","title":"Software Support Consultant","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6928,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":35000,"currency":"ZAR","period":"month","gross":null,"usd_annual":25164},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Incident Management","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-31T07:12:17Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-10-31T07:12:17Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Specifics\nLocation: Sandton, Gauteng\nEmployment Type: Permanent | Full-time\nWork Model: On-site\nAbout the Role\nCodeConnect Staffing is recruiting on behalf of a client in the software solutions industry for a Software Support Consultant to join their Customer Success team.\nThe successful candidate will be responsible for providing technical support to customers, troubleshooting software-related issues, managing support tickets and ensuring timely resolution of queries. This role requires a technically minded, customer-focused individual with strong problem-solving abilities and the ability to work effectively with internal development and product teams.\nKey Responsibilities\nProvide professional and efficient technical support to customers, investigating and resolving software-related queries.\nLog, prioritise and manage support tickets, ensuring accurate documentation and timely follow-up.\nTroubleshoot software installation, configuration, upgrade and general functionality issues.\nInvestigate recurring technical problems, conduct root cause analysis and recommend preventative solutions.\nEscalate complex or unresolved technical issues to second-level support or development teams.\nConduct software version testing, identify bugs and document findings using appropriate tracking tools.\nAssist with testing bug fixes and new software features before customer release.\nPerform system health checks to identify and prevent potential issues.\nCollaborate with Development, QA and Product teams to improve software functionality and customer experience.\nMaintain accurate support documentation and contribute to continuous process improvements.\nProvide basic support relating to internal bookkeeping systems where required.\nRequirements\nMinimum Requirements\nMatric (essential).\nA tertiary qualification in Information Technology or a related field (advantageous).\nMinimum 3 years' experience in an IT support, software support or help desk environment.\nProven experience troubleshooting software applications and resolving technical issues.\nExperience using support ticketing and incident management systems.\nUnderstanding of software installation, upgrades and configuration.\nExposure to software version testing, bug reporting and issue tracking.\nBasic knowledge of networking and hardware troubleshooting.\nExcellent written and verbal communication skills.\nAdvantageous Skills and Experience\nExperience with Web Windi, Azure DevOps, TFS or similar support and issue-tracking platforms.\nExperience supporting legal practice management or accounting software.\nUnderstanding of bookkeeping systems and processes.\nExposure to software quality assurance and release testing.\nKey Competencies\nStrong analytical and technical problem-solving skills.\nCustomer-focused with excellent interpersonal skills.\nOrganised, detail-oriented and able to manage multiple support requests.\nProactive in identifying issues and following through to resolution.\nAbility to work independently and collaborate with cross-functional teams.\nStrong time management skills and the ability to work under pressure.\nTo Apply: Interested candidates who meet the above requirements are invited to apply via the application link provided.\nPlease note: If you have not received feedback within two weeks of submitting your application, please consider your application 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