{"id":2644811,"url":"https://alion.io/job/job-mail-spa-receptionist-8","title":"Spa Receptionist","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6894,"ghost_share":0.489,"stale_share":0,"repost_share":0.711,"time_to_fill_p50_days":7,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":16500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:46:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:46:54Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Minimum Requirements\nGrade 12 (Matric).\nCertificate or Diploma in Hospitality Management, Tourism, Beauty Therapy, Spa Management, or a related field (preferred).\n Minimum of 2 years' hands-on experience using Opera Property Management System (Opera PMS) (essential).\nMinimum of 2 years' experience as a Spa Receptionist, Hotel Receptionist, or Front Office Receptionist within a luxury hotel, lodge, resort, or spa.\nPrevious experience in a luxury hospitality or wellness environment is highly advantageous.\nTechnical SkillsAdvanced proficiency in Opera PMS.\nExperience with spa booking and scheduling systems.\nStrong knowledge of reception and reservations procedures.\nProficiency in Microsoft Office (Word, Excel, Outlook).\nCash handling and point-of-sale (POS) system experience.\nBasic understanding of spa treatments, skincare products, and wellness services.\nCore CompetenciesOutstanding customer service and communication skills.\nProfessional telephone etiquette.\nStrong organisational and administrative abilities.\nExcellent attention to detail.\nAbility to multitask in a fast-paced environment.\nStrong problem-solving and conflict-resolution skills.\nSales and upselling ability.\nTeam player with a positive attitude.\nPersonal AttributesFriendly, approachable, and well presented.\nProfessional and discreet.\nPassionate about wellness, hospitality, and guest care.\nCalm and composed under pressure.\nReliable, trustworthy, and punctual.\nFlexible and adaptable to operational requirements.\n Key Performance Indicators (KPIs)Guest satisfaction and spa service ratings.\nAccuracy of Opera PMS bookings and guest accounts.\nAppointment scheduling efficiency.\nRetail sales performance.\nReception response times and enquiry conversion rates.\nAccuracy of payment processing and cash reconciliation.\nCompliance with company standards and operational procedures.\nContribution to overall spa revenue and guest retention.\n Working ConditionsBased in a luxury hotel, lodge, resort, or destination spa.\nRequires shift work, including weekends and public holidays.\nFrequent interaction with guests in a professional and tranquil environment.\nRequires prolonged periods of standing and the ability to manage multiple tasks 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