{"id":2432458,"url":"https://alion.io/job/job-mail-specialist-it-managed-services-vendor-performance","title":"Specialist: IT Managed Services & Vendor Performance","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6911,"ghost_share":0.49,"stale_share":0,"repost_share":0.712,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-13T09:42:11Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T09:42:11Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Empowering Africa's tomorrow, together...one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.\nJob Summary\n5+ years' total experience in Technology, IT Service Management, Vendor Management, or Managed Services, with at least: 5+ years managing strategic technology vendors, suppliers, or outsourced service providers. 3-5 years operating within a regulated industry.\nExperience managing complex stakeholder relationships at a senior management level.\nExposure to contract governance, SLA management, performance monitoring, and commercial negotiations.Relevant Degree in Information Technology, Computer Science, Business Management, or a related field. Proven experience in vendor management, managed services, supplier management, service delivery, or technology operations. Strong understanding of IT service management principles and operational governance. Experience managing stakeholder relationships across technical and business environments. Knowledge of contract management, SLA monitoring, and performance management practices.\nJob Description\n5+ years' total experience in Technology, IT Service Management, Vendor Management, or Managed Services, with at least:\n5+ years managing strategic technology vendors, suppliers, or outsourced service providers.\n3-5 years operating within a regulated industry.\nExperience managing complex stakeholder relationships at a senior management level.\nExposure to contract governance, SLA management, performance monitoring, and commercial negotiations.Relevant Degree in Information Technology, Computer Science, Business Management, or a related field.\nProven experience in vendor management, managed services, supplier management, service delivery, or technology operations.\nStrong understanding of IT service management principles and operational governance.\nExperience managing stakeholder relationships across technical and business environments.\nKnowledge of contract management, SLA monitoring, and performance management practices.\nService Management\nProvide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation\nLeverage expertise in technology, the client & our own business areas to support solution design processes\nGain deep expertise in the technical solutions to successfully manage MSP / client delivery to business\nImplement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required\nProvide input into feasibilities and business cases\nWork as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership\nLead all project / program & relationship management routines for the managed service partnership\nEnsure the successful implementation of all products & services across the partnership\nWork with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus\nImplement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)\nEnsure ongoing monitoring & performance reviews and associated reporting to client (internal / external)\nLeverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area\nHold the 'one stop shop' accountability for reliable, resilient & effective service provision for the product / service area\nDesign, implement & lead problem & incident management processes (in cases of) for the defined product / service area\nLeverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership\nStay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership\nVendor / Client identification & Negotiation\nUnderstand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements\nIdentify & communicate opportunities for managed services partnership enhancements (commercial viability)\nSupport commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)\nAct as the single point of contact for MSP's for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.\nEnsure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization\nSupport the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)\nEnsure partnership delivery on all parameters - ensuring we obtain value from the partnership\nPeople\nManage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate\nSupport the capability development across the partnership (clients and or MSP's) & continuously cascade relevant business / technical information for the enhanced delivery of products & services\nLeverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP's or as an MSP provider\nFinancial & Vendor Management, Risk & Governance\nEnsure the partnership delivers on targets and objectives (sustainably / ALWAYS!)\nDeliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always\nApply the organization risk & governance frameworks for all contracts & services provision\nEnsure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements\nLead the input requirements for all internal / external audits related to managed services provision & or receipt\nDeliver on time & on budget (always)\nEducation\nBachelor's Degree: Information Technology\nAbsa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.\nAbsa Bank Limited reserves the right not to make an appointment to the post as advertised","description_format":"text","description_chars":7152,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T09:42:11Z"},{"event":"close","at":"2026-10-13T20:08:06Z"},{"event":"restore","at":"2026-10-16T04:48:05Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.371,"p_room":0.35,"age_days":15,"expected_fill_days":7,"reasons":["seen:15","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-specialist-it-managed-services-vendor-performance","json_url":"https://alion.io/job/job-mail-specialist-it-managed-services-vendor-performance.json","meta":{"generated_at":"2026-10-29T12:59:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-specialist-it-managed-services-vendor-performance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-specialist-it-managed-services-vendor-performance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-specialist-it-managed-services-vendor-performance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-specialist-it-managed-services-vendor-performance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-specialist-it-managed-services-vendor-performance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2432458}},{"tool":"search_jobs","arguments":{"company":"jobmail.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2432458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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