Support Engineer (Software/Applications/Platform)

About the Company

Join a dynamic, innovative team at the forefront of iPaaS technology, where your expertise will shape enterprise transformations and drive real business outcomes. Enjoy a collaborative culture in a Somerset West-headquartered company with global reach, offering competitive compensation, professional growth opportunities, flexible on-site work, travel, networking with top-tier clients, and influence on cutting-edge integrations. Thrive in an environment that values human ingenuity, rewards high-impact leadership, and supports work-life balance while tackling challenges in finance, manufacturing, and eCommerce.

Why Work Here?

Be part of a leading integration and automation platform (iPaaS) that helps organizations streamline operations, improve data visibility, and scale digital transformation. Work with a growing global customer base, enabling teams to automate and integrate applications, systems, or databases with speed and simplicity.

Location: Somerset West (on-site)

Duties & Responsibilities

As a Support Engineer, you’ll provide technical support to customers.

You have experience with databases, building Postman collections, and scripting in Bash, PowerShell, or VBScript. You enjoy working with people, have excellent communication skills, and strong time management.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
• Troubleshoot and resolve customer issues related to our platform.
• Document and track customer inquiries and resolutions in our ticketing system.
• Collaborate with the development and projects teams to escalate complex issues and ensure timely resolution.
• Proactively identify and suggest solutions to improve the customer experience.
• Stay up to date on the latest developments and features of our platform.

Desired Experience & Qualification

Qualifications and Experience

• 2+ years of experience in technical support, preferably in a SaaS environment.
• Strong technical knowledge of cloud computing and web-based applications.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Familiarity with ticketing systems, particularly ConnectWise Manage, is helpful.
• Experience with SQL, scripting, and tools like Postman is a plus.
• A degree is highly advantageous as we aim to invest in your growth!