{"id":1987851,"url":"https://alion.io/job/job-mail-support-engineer","title":"SUPPORT ENGINEER","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"B","score":81,"open_postings":867,"ghost_share":0.28,"stale_share":0,"repost_share":0.503,"time_to_fill_p50_days":8,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T03:32:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-08T19:17:15Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":2},"description":"Key ResponsibilitiesInstall, configure, and maintain hardware, software, and network systems.\nDiagnose and resolve hardware, software, network, and user-support issues.\nRespond promptly to technical support requests and keep users informed of progress.\nProvide clear technical guidance and training to users when required.\nDocument support activities, resolutions, and system changes accurately.\nCollaborate with other IT team members to maintain reliable day-to-day operations.\nPerform system upgrades and implement improvements as required.\nMaintain security standards across the organisation’s network infrastructure.\nTechnical ExcellenceComplete assigned technical tasks under appropriate supervision while maintaining system stability.\nTroubleshoot routine technical issues and escalate or seek guidance when necessary.\nCarry out scheduled maintenance to support the reliable performance of technical platforms.\nPersonal QualitiesAnalytical and detail-oriented, with an adaptable and improvement-focused mindset.\nResilient and solutions-oriented, with strong time-management and decision-making skills.\nCommunication and CollaborationCommunicate technical information clearly and concisely to colleagues, users, and stakeholders.\nWork collaboratively to resolve technical concerns and develop practical solutions.\nParticipate actively in knowledge-sharing activities that strengthen team capability.\nOwnership and Continuous ImprovementTake ownership of assigned tasks and initiatives, following them through to completion.\nSupport a positive and productive working environment through dependable teamwork.\nIdentify and recommend improvements to implementation and support processes.\n Qualifications:Degree or diploma in Information Technology or a related field.\n3-4 years of experience in IT.\nStrong understanding of computer systems, networking principles, and infrastructure.\nExcellent analytical, troubleshooting, and problem-solving skills.\nAbility to explain technical information clearly to non-technical users.\nWorking knowledge of IT security principles and best practices.\nFamiliarity with Windows and Linux operating systems.\nPractical experience diagnosing and resolving hardware and software issues.\nAbility to work effectively both independently and as part of a team.\nMicrosoft certification is advantageous.\nRelevant vendor or industry certifications, such as Microsoft, Cisco, or VMware, are advantageous.\nDemonstrated ability to manage stakeholder expectations and evaluate technical options within business and budget constraints.","description_format":"text","description_chars":2555,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T03:32:47Z"},{"event":"close","at":"2026-10-07T08:05:42Z"},{"event":"reopen","at":"2026-10-08T19:17:15Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.497,"p_room":1,"age_days":2,"expected_fill_days":8,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-10-09T03:48:26Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-support-engineer","json_url":"https://alion.io/job/job-mail-support-engineer.json","meta":{"generated_at":"2026-10-09T03:48:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2945,"day_limit":5000,"remaining_today":2055,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-support-engineer"}]}