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The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.Responsibilities:\nSupport and maintain applications within the scope of the position\nComply with standard processes and procedures documentation\nDiagnose and analyze problems in a timely and professional manner\nMonitor all production application components to ensure high availability and meet or exceed client expectation\nContact development teams to assist in incident resolution in relation to system alerts\nMaintaining relationships with key strategic partners and customers\nIdentify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes\nGeneral knowledge of software development lifecycle\nHigh degree of initiative, mature judgment, and discretion\nAbility to conduct and direct research into IT issues and products as required\nAbility to present ideas in business-friendly and user-friendly language\nProvide accurate monthly reports in a timely manner to Management\nBecome efficient in the use, workflow and capabilities of the system used for support\n Requirements:Relevant qualification or related experience\nAn understanding of/the ability to read and debug code advantageous\nAn understanding of different message formats advantageous\nC#, .NET, MS SQL advantageous\nIf you are looking for a career change, you can contact Gaby Turner at  or Carmen Schafer at \nWe will contact you telephonically in 3 days should you be suitable for this vacancy. 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