{"id":3435414,"url":"https://alion.io/job/job-mail-system-and-product-manager","title":"System and Product Manager","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6927,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"ZAR","period":"month","gross":null,"usd_annual":34536},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T01:10:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T01:10:39Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This is a proactive, hands-on role for a self-starter who can run a travel booking system independently, keep rates, content and promotions accurate, and help shape the platform’s next phase of growth. You should be equally at home in the fine detail and the bigger strategy.Core Criteria:\nHands-on experience building and managing a travel booking, itinerary or reservations platform, with the ability to pick up new systems quickly\nTravel industry background, with a working knowledge of how DMCs and tour operators run, and of the Southern and East African safari markets\nSolid grasp of travel pricing: nett and rack rates, STO agreements, commission tiers, mark-ups and margins\nExceptional attention to detail and data accuracy when loading flights, activities, transfers, rates and promotions\nExperience managing product and content information and working with suppliers or partners\nHighly organised, able to juggle a long task list across parallel projects and follow up proactively\nConfident communicator and trainer, with experience onboarding agents or colleagues\nExperience with CRM tools, payment tools and API live-availability integrations\nCandidate Responsibilities:\nLoad and maintain flights (scheduled and charter), activities and transfers, including rates, descriptions, images and all travel legs\nCheck that rates, content and images pull through correctly on quotes and itineraries for every agent tier\nRun system checks, troubleshoot issues, log snags with the developers and follow them up\nTest, roll out and document new system features and updates\nOversee tenancy settings, including supplier notifications, banners, external user toggles and travel guide content\nOnboard and manage third-party properties, including STO rate sheets, contracts, insurance details and property page content\nKeep the pipeline of new partners moving and follow up on live availability and API integrations\nOversee marketing projects covering property pages, operator pages, images and descriptions\nMaintain supplier accounts, including email addresses and emergency contacts for each property\nSet up, test and retire specials and promotions, from seasonal and honeymoon offers to last-minute and system-only deals\nContribute to roadmap strategy, including revenue opportunities, upsell options and the balance between agent and supplier commission tiers\nCreate and maintain SOPs for the platform’s core processes\nTrain and update new and existing agents, answer system queries and feed agent feedback into the roadmap\nProvide backup support on itineraries and bookings when the dedicated team member is on leave\nThis is a live-out position based in Cape Town. A co-working space will be shared with the department head and travel to Franschhoek office may be required as necessary.","description_format":"text","description_chars":2786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-29T02:38:19Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.482,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["seen:4","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":34536,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-system-and-product-manager","json_url":"https://alion.io/job/job-mail-system-and-product-manager.json","meta":{"generated_at":"2026-11-02T16:06:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-system-and-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-system-and-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-system-and-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-system-and-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-system-and-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435414}},{"tool":"search_jobs","arguments":{"company":"jobmail.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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