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Develop and maintain the sales team\n- Leading a team within the Outbound and telemarketing call centre to meet business requirements\n- To guide and support team members\n2. Operational management\n- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team\n- Driving operational and technological efficiencies within the team\n- Managing the daily running of the team\n- Monitor team members performance against target on a day to day basis, and implement changes where\nappropriate\n- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,\nteam productivity, data conversions, Talk time interactions captured, etc.\n- Handling difficult customer complaints or enquiries\n- Drive quality control and ensure corrective action are taken where required\n- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.\n- Forecasting capacity against plan on a weekly/monthly basis\n- Ensure adherence to the operational policies and procedures\n- Participating in the recruitment and selection of staff\n- Monitor performance on regular basis and provide constructive feedback\n- Pro-actively encourage high performance at all times\n- Ensure all staff issues are dealt with appropriately and within a timely fashion\n- Ensure all daily, weekly and monthly workloads are completed\n- Motivating, developing and retaining staff\n- Identifying staff training needs and planning of training sessions\n- Adhering to all HR policies and procedures\n- Monitor performance on regular basis and provide constructive feedback\n- Pro-actively encourage high performance at all times\n3. People Management\n- Ensure all staff issues are dealt with appropriately and within a timely fashion\n- Ensure all daily, weekly and monthly workloads are completed\n- Motivating, developing and retaining staff\n- Identifying staff training needs and planning of training sessions\n- Adhering to all HR policies and procedures\n4. Health and Safety Compliance.\n- Conform and adhere to Safety, Health and environmental legislative requirements.\n- Report any health and safety concerns/incidents in the workplace to the manager / health and safety\nrepresentative.\n- Assist the company to establish and maintain a fully compliant healthy and safe work environment.\n- Attend the Safety, Health and Environmental workshops as required by management.","description_format":"text","description_chars":2492,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-20T14:31:26Z"},{"event":"close","at":"2026-09-20T18:11:58Z"},{"event":"reopen","at":"2026-09-23T14:37:51Z"},{"event":"close","at":"2026-09-23T21:59:09Z"},{"event":"reopen","at":"2026-10-06T14:20:43Z"},{"event":"close","at":"2026-10-06T15:12:29Z"},{"event":"reopen","at":"2026-10-09T04:39:55Z"},{"event":"close","at":"2026-10-09T09:12:44Z"},{"event":"restore","at":"2026-10-16T05:51:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.098,"p_room":0.35,"age_days":34,"expected_fill_days":7,"reasons":["seen:6","repost:3","agency","velocity","ghost","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/job-mail-team-leader-3","json_url":"https://alion.io/job/job-mail-team-leader-3.json","meta":{"generated_at":"2026-10-26T03:49:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-team-leader-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-team-leader-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-team-leader-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-team-leader-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-team-leader-3"}]}