{"id":2778148,"url":"https://alion.io/job/job-mail-technical-support-analyst-2","title":"Technical Support Analyst","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":64,"open_postings":6701,"ghost_share":0.497,"stale_share":0,"repost_share":0.724,"time_to_fill_p50_days":11,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":550,"max":550,"currency":"ZAR","period":"day","gross":null,"usd_annual":8250},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":".NET","optional":true},{"name":"Angular","optional":true},{"name":"C#","optional":true},{"name":"C++","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-17T10:11:15Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T10:11:15Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"My dear network,A most curious case has landed upon my desk.\nA prominent organisation finds itself in need of a Technical Support Specialist-a rare individual possessing not only the intellect to unravel complex technical puzzles but also the expertise to navigate the intricate corridors of SAP S/4HANA.\nThe evidence suggests our ideal suspect will possess:\nProven experience supporting and troubleshooting SAP S/4HANA environments\nRelevant SAP Certifications (a clue too important to overlook)\nThe ability to investigate incidents, identify root causes, and deduce solutions before lesser minds have finished reading the ticket\nA thorough understanding of SAP modules, integrations, and enterprise business processes\nExceptional communication skills, capable of translating technical mysteries into plain English for stakeholders and users alike\nExperience managing support requests, system monitoring, testing, documentation, and continuous improvement initiatives\nEssential Instruments of Deduction:\nSAP S/4HANA\nSAP Certification(s)\nIncident & Problem Management\nRoot Cause Analysis\nSystem Troubleshooting\nUser Support\nChange Management\n Additional Clues:Should you possess experience with cloud-based SAP solutions, enterprise-scale environments, or ITIL methodologies, then your case becomes even more compelling.\nThe game is afoot.\nShould you be such the very person described-send word at once. Elementary opportunities such as this are not to be ignored.\nConnect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.\nFor more information please contact:\nChelsea Fisher","description_format":"text","description_chars":1893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T10:31:43Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-10-17T20:14:27Z"},"pay":{"stated_usd_annual":8250,"is_top_pay":false},"html_url":"https://alion.io/job/job-mail-technical-support-analyst-2","json_url":"https://alion.io/job/job-mail-technical-support-analyst-2.json","meta":{"generated_at":"2026-10-17T20:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":701519},"rest":"https://alion.io/mcp/rest/get_company?id=701519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjob-mail-technical-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjob-mail-technical-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjob-mail-technical-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/job-mail-technical-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjob-mail-technical-support-analyst-2"}]}