{"id":2383825,"url":"https://alion.io/job/job-mail-waiter","title":"Waiter","company":{"id":701519,"name":"Job Mail","domain":"jobmail.co.za","url":"https://alion.io/company/job-mail","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":"jobmail.co.za","ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":6927,"ghost_share":0.489,"stale_share":0,"repost_share":0.71,"time_to_fill_p50_days":7,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franschhoek, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-12T19:51:57Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T20:16:10Z","board_verified":false,"closed_at":"2026-11-02T20:16:10Z","days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Duties:Greet all guests warmly and professionally\nProvide friendly, courteous, and professional service at all times.\nUnderstand the sequence of service and anticipate guest needs.\nBe fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted.\nInform the kitchen of any guest food requirements or allergies in accordance with standards.\nHave a complete knowledge of the menu and wine list to confidently assist guests.\nAssist guests with non-menu requests, responding positively and accommodating where possible.\n\"Sell\" rather than \"order take\" by recommending dishes, wines, and upselling menu items.\nHandle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.\nFamiliarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to be well prepared and informed to deliver a high-quality service.\nEnsure all tables are cleared, cleaned, and reset in accordance with Leeu Collection standards.\nPerform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.\nAssist with monthly stock take as and when requested by the Restaurant Manager.\nAssist with restocking of fridges and bar areas\nHave a full understanding and be able to do set-up’s special events.\nAccurately enter all transactions into the Easipos system.\nRequirements:\nMatric\nWine certificate course would be beneficial\nAt least 2-years waitering experience in a high-end Fine Dining Restaurant / Hotel Restaurant\nProficiency in POS systems: Easipos preferred.\nKnowledge of cocktails, spirits, wines, and beverages.\nTime Management skills\nAttention to detail\nProblem-solving abilities\nCustomer Focus\nAbility to work under 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Docs: https://alion.io/developers"}}