Account Management Sales Leader

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Management Sales Leader based in United States.

This senior leadership role oversees a large account management organization focused on expanding and retaining strategic enterprise customers.

You will lead six frontline leaders and more than 30 Account Executives, driving revenue growth across an established customer portfolio.

The position centers on increasing net retention, expanding customer relationships, and securing complex, multi-year renewals.

You will combine commercial strategy with executive-level relationship management to protect and grow high-value accounts.

The role requires strong SaaS expertise, sophisticated knowledge of post-sale metrics, and a proven ability to lead large-scale existing-business teams.

You will work closely with Customer Success, Professional Services, Product, and other teams to connect expansion strategies with measurable customer outcomes.

This is a high-energy, performance-oriented environment where strategic thinking, innovation, accountability, and customer value are central to success.

Accountabilities:

• Lead a team of 6 frontline leaders and 30+ Account Executives, establishing a high-performing culture centered on account growth, retention, strategic selling, and measurable results.
• Drive annual recurring revenue expansion across existing accounts by leveraging SaaS and Generative AI offerings to identify and execute new growth opportunities.
• Develop and execute account expansion strategies designed to maximize Net Retention Rate (NRR), Lifetime Value (LTV), and overall account health.
• Lead strategies to protect, renew, and expand high-value enterprise contracts, including complex and seven-figure agreements and multi-year extensions.
• Train and coach sales leaders and Account Executives on expansion motions, Executive Business Reviews, multi-threaded customer relationships, and renewal forecasting.
• Act as an executive sponsor for major enterprise renewals, strategic cross-sell opportunities, and complex multi-year negotiations.
• Establish proactive account health strategies to identify churn risks early, strengthen customer relationships, and improve retention outcomes.
• Guide teams through sophisticated commercial processes, including retention metrics, expansion deal structures, co-terming, and complex contract renewals.
• Partner cross-functionally with Customer Success, Professional Services, Product, and other stakeholders to align account expansion with customer success and measurable client ROI.
• Translate customer feedback and market needs into new opportunities involving AI and experience management capabilities.
• Scale strategic account management initiatives and contribute directly to core ARR and net-retention objectives through executive-level influence and commercial leadership.

Requirements:

• 10-15+ years of software subscription sales and commercial leadership experience, preferably at the second-level leadership level or above, with a strong focus on account expansion.
• Extensive experience with SaaS, DaaS, and post-sale commercial metrics, including NRR, GRR, and Gross Churn.
• Proven success leading large existing-business or account management organizations and delivering significant revenue growth.
• Demonstrated track record of closing complex, multi-year contract renewals and expanding high-value enterprise customer relationships.
• Bachelor’s degree or advanced degree in Business, Technology, or a related discipline.
• Exceptional commercial judgment and an ability to navigate sophisticated renewal, expansion, and contract negotiation strategies.
• Strong executive communication, storytelling, presentation, and relationship-management skills.
• Ability to build trusted partnerships with senior customer stakeholders and influence strategic decisions at the executive level.
• Strong leadership and coaching capabilities, with experience developing frontline leaders and high-performing sales teams.
• Ability to operate effectively in a dynamic, performance-driven environment while balancing long-term account strategies with immediate commercial priorities.
• A collaborative and innovative mindset, with the ability to translate customer feedback into actionable growth opportunities.

Benefits:

• Competitive compensation package aligned with the seniority and scope of the role.
• Strategic career development opportunities and exposure to senior executives and high-impact business initiatives.
• Opportunity to shape strategic account management initiatives that directly influence revenue growth and customer retention.
• Opportunity to work with a world-class team focused on innovation in experience management and enterprise technology.
• High-energy, performance-oriented culture with clear accountability and a strong focus on measurable client outcomes.
• Opportunity to work at the intersection of SaaS, Generative AI, customer experience, and strategic enterprise partnerships.
• Inclusive work environment that values diverse experiences, perspectives, innovation, and collaboration.
• Supportive culture where employees are encouraged to take on ambitious goals, solve complex problems, and contribute strategic ideas.