Associate Medical Information Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Medical Information Manager based in Australia.

This role supports the delivery of high-quality Medical Information services for global programs.

You will help lead and mentor Medical Information teams while ensuring consistent, compliant service delivery.

The position combines team leadership, client communication, program management, and continuous improvement.

You will contribute to the setup, expansion, and ongoing compliance of outsourced Medical Information programs.

The role offers opportunities to build strong client relationships and contribute to business development initiatives.

You will also support audits, inspections, regulatory compliance, and corrective and preventive actions.

It is an impactful opportunity to contribute to services that help ensure patients and healthcare professionals receive accurate medical information.

Accountabilities

• Lead, educate, mentor, and manage a Medical Information team and enquiry handlers to deliver high-quality Medical Communications services.
• Ensure Medical Information services consistently meet quality standards, KPIs, regulatory requirements, internal policies, and applicable Pharmacovigilance and Medical Information agreements.
• Support the full delivery lifecycle of outsourced Medical Information services, including program management, service setup, program expansion, and ongoing compliance.
• Develop and maintain strong client relationships while identifying and implementing opportunities for process improvement.
• Contribute to business development activities and support the continued growth of Medical Information services.
• Participate in client audits and regulatory inspections as required.
• Ensure compliance with Pharmacovigilance regulatory obligations and support root cause analysis and the implementation of corrective and preventive actions (CAPA).

Requirements

• Bachelor’s degree or equivalent qualification in Life Sciences; a healthcare-related degree is advantageous.
• Professional fluency in English; Mandarin, Cantonese, Thai, or Korean language skills are preferred.
• Experience in program management, preferably within a Pharmacovigilance or Medical Information environment.
• Previous supervisory experience in a call center operation, ideally within Medical Information services.
• Demonstrated experience in mentoring, training, and line management.
• Strong critical-thinking abilities and a creative, solutions-oriented approach to problem solving.
• Excellent relationship-building and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively while maintaining high standards of quality, compliance, and service delivery.

Benefits

• Opportunity to contribute to work that helps support the delivery of safe and effective pharmaceutical treatments to patients worldwide.
• Collaborative environment alongside professionals in clinical research, pharmacovigilance, and quality consulting.
• A culture centered on quality, integrity, trust, drive, passion, agility, responsiveness, belonging, and collaboration.
• Opportunities to grow professionally while working on global Medical Information programs.
• An inclusive workplace where diverse perspectives are valued and every voice is encouraged to contribute.
• Exposure to global clients, regulatory requirements, audits, inspections, and complex Medical Information programs.
• Supportive team environment focused on continuous improvement, professional development, and meaningful patient impact.