Claims Manager, Casualty & Litigation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Manager, Casualty & Litigation based in Canada.

This is a senior claims leadership opportunity focused on guiding the adjudication of complex Casualty and Litigation claims while maintaining a strong customer-first approach. You will provide technical direction, coaching, and day-to-day leadership to claims professionals responsible for investigating, analyzing, and settling claims. The role combines deep insurance expertise with people leadership, performance management, and strategic process improvement. You will monitor key performance indicators and ensure claims are handled accurately, efficiently, and within appropriate timelines. Strong knowledge of Commercial General Liability and Automobile Bodily Injury will be essential when supporting teams with complex claims decisions. Working as part of a collaborative leadership group, you will also contribute to new approaches and initiatives that strengthen claims practices. This hybrid opportunity is available in Vancouver or Calgary and offers meaningful opportunities for professional development and career growth.

Accountabilities:

• Claims Leadership: Provide technical guidance, coaching, mentorship, and management support to Claims Adjusters, helping the team deliver accurate, timely, and customer-focused outcomes.
• Casualty & Litigation Claims: Oversee the investigation, analysis, adjudication, and settlement of Casualty and Litigation claims, applying sound technical judgment to complex files.
• Technical Guidance: Act as a key point of support for the adjudication team, providing direction on challenging claims matters and ensuring appropriate handling strategies are followed.
• Performance Management: Monitor key performance indicators and operational results to ensure claims are being adjudicated efficiently, accurately, and within expected service standards.
• Team Engagement: Build and maintain a highly engaged team environment through effective communication, coaching, training, mentorship, and ongoing development.
• Stakeholder Communication: Communicate clearly and professionally with claimants, brokers, legal counsel, and internal stakeholders throughout the claims lifecycle.
• Process Improvement: Collaborate with leadership to develop and implement strategic initiatives, innovative adjudication methods, and process improvements that enhance claims effectiveness.
• Quality and Customer Experience: Maintain a strong focus on technical accuracy, consistency, service quality, and the overall customer experience when making or supporting claims decisions.
• Operational Support: Contribute to a collaborative leadership environment and help establish practices that keep the claims function responsive to evolving industry needs.

Requirements

• Industry Experience: Minimum 10 years of experience in the property and casualty insurance industry, with a strong background in claims adjusting.
• Leadership Experience: 3-5 years of experience in claims leadership, team mentorship, coaching, or a comparable people-development role.
• Casualty & Litigation Expertise: Strong experience in Casualty and Litigation claims adjusting, with in-depth knowledge of Commercial General Liability (CGL) and Automobile Bodily Injury (Auto BI).
• Education: Post-secondary education is required, ideally through an insurance-focused or related program.
• Professional Designation: Completed or actively pursuing the Chartered Insurance Professional (CIP) designation.
• Technical Skills: Strong proficiency with Microsoft Office Suite and the ability to use technology effectively in claims management and reporting activities.
• Analytical Thinking: Patient, analytical, and highly capable of assessing complex information, identifying issues, and developing practical solutions.
• Communication: Excellent verbal and written communication skills, with the ability to interact confidently and professionally with claimants, brokers, legal counsel, and colleagues.
• People Leadership: Demonstrated ability to coach, train, mentor, and engage claims professionals while creating a supportive and accountable team culture.
• Decision-Making: Strong judgment and problem-solving skills, with the ability to make sound decisions in complex claims situations and provide clear technical direction.

Benefits

• Competitive Compensation: Base salary range of CAD $100,000-$135,000 annually, with the final offer determined by experience, skills, and alignment with the position.
• Hybrid Work: Flexible hybrid working model allowing employees to work from home up to two days per week, with additional flexibility when needed.
• Financial Benefits: Employee share purchase plan, pension plans, RRSP support, staff insurance discounts, and other programs designed to support financial well-being.
• Health and Wellness: Flexible health benefits, wellness programs, early leave days, and rewards and recognition initiatives.
• Professional Development: Education assistance for CIP, FCIP, CRM, and other relevant courses, along with leadership training, mentoring, and internal mobility opportunities.
• Community Engagement: Donation matching and team volunteer opportunities that support employees in contributing to causes and communities they care about.
• Career Growth: Opportunities to develop leadership capabilities, deepen technical expertise, and pursue internal career mobility.
• Locations: Hybrid opportunities available in Vancouver, BC, or Calgary, AB.
• Full-Time Employment: Full-time professional opportunity within a collaborative claims leadership environment.