Client Development Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Development Representative based in United States.

This role serves as a key customer point of contact, managing day-to-day projects and customer-impacting initiatives that support revenue growth.

You will build trusted relationships with high-value clients, senior procurement stakeholders, sales teams, and internal partners.

The position combines account management, business development, customer advocacy, and issue resolution in a fast-paced commercial environment.

You will identify new project opportunities, communicate customer requirements, and connect prospects with the appropriate business development teams.

As the voice of the customer, you will help ensure customer needs are understood and translated into high-quality products and services.

The role offers significant ownership across multiple accounts and projects while providing opportunities to mentor colleagues and improve best practices.

Success will require strong relationship-building skills, commercial awareness, organization, and the ability to proactively drive solutions with minimal direction.

Accountabilities:

• Serve as the primary customer contact for day-to-day projects and customer-impacting activities, ensuring requirements are clearly understood and communicated to internal development and delivery teams.
• Build and maintain strong, trusted relationships with high-revenue clients, senior procurement and purchasing stakeholders, outside sales teams, and other internal partners.
• Identify and communicate qualified project leads and new business opportunities to the Business Development team to support growth within target customer groups.
• Manage multiple accounts, programs, projects, and tasks simultaneously while effectively prioritizing competing demands and maintaining high standards of execution.
• Develop strong internal relationships across functions to facilitate collaboration, accelerate decision-making, and ensure customer needs are addressed effectively.
• Proactively identify customer and project issues, engage the appropriate departments and subject-matter experts, investigate root causes, and coordinate timely resolution.
• Act as the voice of the customer, advocating for customer needs while holding relevant teams accountable for delivering high-quality products, services, and experiences.
• Support customer growth objectives by understanding client needs, identifying opportunities, and collaborating with internal and external stakeholders to develop effective solutions.
• Assist with the mentorship and development of other team members by sharing knowledge, supporting best practices, and contributing to continuous improvement initiatives.
• Travel as needed to support customer relationships, business development activities, and project requirements, with the ability to travel up to 50%.

Requirements:

• Bachelor’s degree in Marketing, Business, Finance, or a related field is preferred.
• At least 8 years of progressive experience in Sales, Marketing, Client Development, or a closely related field, including a minimum of 3 years of progressive client development experience within the food retail industry.
• Demonstrated experience working directly with senior-level procurement and purchasing managers and other high-value customer stakeholders.
• Strong understanding of customer relationship management principles, business development, account growth, and customer engagement.
• Comprehensive knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, along with familiarity with Microsoft CRM solutions.
• General knowledge of commercial refrigeration or familiarity with refrigeration products and services is preferred.
• Proven ability to manage and prioritize multiple accounts, projects, tasks, and conflicting priorities in a fast-paced environment.
• Exceptional attention to detail, time management, organization, and follow-through.
• Strong analytical, problem-solving, and decision-making abilities, with the initiative to identify business needs and execute solutions with minimal direction.
• Excellent interpersonal, motivational, presentation, written, and verbal communication skills.
• Strong relationship-building capabilities, with the ability to understand customer needs and collaborate effectively with internal and external stakeholders to develop practical solutions.
• Team-oriented mindset combined with the ability to work independently, take ownership, and adapt quickly to changing business priorities.
• Ability and willingness to travel up to 50% as required by the role.

Benefits:

• Salary range of $86,320-$160,308, with actual compensation determined by factors such as knowledge, skills, experience, and work location.
• Eligibility for discretionary bonuses and incentive opportunities.
• Medical, dental, vision, and prescription coverage, along with Health Savings Account and Flexible Spending Account options.
• Voluntary benefits including life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) retirement savings plan with employer matching contributions and immediate vesting.
• Paid time off, stewardship leave, and parental leave.
• Tuition reimbursement for eligible job-related courses after six months of service.
• Employee assistance and wellbeing programs, including virtual health management, chronic condition support, and tobacco cessation resources.
• Opportunity to work closely with high-value customers and senior commercial stakeholders while contributing directly to customer growth and revenue objectives.
• Exposure to cross-functional business development, customer success, project management, and commercial operations.
• Opportunities to mentor colleagues and contribute to the development of best practices within a collaborative, fast-paced environment.