Content Operations Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Content Operations Specialist based in United States.

The Content Operations Specialist will play a key role in keeping a fast-paced Content and Marketing function organized, efficient, and responsive.

You’ll manage workflows, coordinate projects, and ensure requests move smoothly from intake through completion.

The role combines project coordination, process management, webinar operations, vendor support, and employee onboarding.

You’ll work closely with multiple stakeholders while identifying opportunities to simplify processes and improve team productivity.

Technology and AI tools will be part of your toolkit for automating repetitive work and creating more scalable workflows.

This is an ideal opportunity for a highly organized, curious, and service-oriented professional who enjoys making complex operations run better.

The position is remote and offers meaningful ownership within a collaborative, technology-enabled environment.

Accountabilities

• Manage incoming project requests and workflows through Monday.com or similar work-management systems, ensuring requests are accurately entered, assigned, prioritized, tracked, and completed.
• Monitor project progress, coordinate with stakeholders, and proactively address bottlenecks to keep work moving efficiently.
• Coordinate marketing activities related to office relocations, openings, and closures, including communications, website updates, timelines, and stakeholder coordination.
• Identify workflow inefficiencies and recommend practical improvements, including automation opportunities and technology-enabled solutions.
• Coordinate client and prospect webinars, including scheduling, registration, rehearsals, event execution, reporting, and post-event follow-up.
• Partner with presenters and internal teams to deliver consistent, professional webinar experiences and improve related processes and templates.
• Manage relationships and day-to-day communication with designated marketing vendors, ensuring requests and projects are completed accurately and on schedule.
• Coordinate employee information updates, program administration, onboarding resources, training, and marketing technology access requests.
• Support employee onboarding and offboarding activities while improving related documentation and processes.
• Manage shared marketing inboxes, support ticket intake and routing, and ensure internal requests receive timely attention.
• Maintain process documentation, team resources, and operational guidance while supporting special projects and broader Content team initiatives.

Requirements

• 3-4 years of experience in operations, project coordination, workflow management, administrative support, or a related field.
• Demonstrated ability to manage multiple priorities, high request volumes, and competing deadlines in a fast-paced environment.
• Experience supporting multiple stakeholders and coordinating work across teams with strong follow-through.
• Familiarity with Monday.com or comparable project/work-management platforms is preferred.
• Experience using AI productivity tools such as Microsoft Copilot, Claude, or similar technologies.
• Strong organizational skills and exceptional attention to detail, with a consistent focus on accuracy and process quality.
• Ability to work independently, exercise sound judgment, prioritize effectively, and operate with minimal supervision.
• Proven ability to identify inefficient workflows and implement or recommend practical process improvements.
• Strong problem-solving, communication, and stakeholder-management skills, including the ability to explain processes clearly.
• Excellent written and verbal communication skills, with the ability to create clear documentation and support materials.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to quickly learn new systems, technologies, and processes and adapt to changing business needs.
• Naturally curious, proactive, collaborative, and service-oriented, with a genuine interest in helping teams work more effectively.
• Ability to maintain availability during standard business hours, Monday through Friday, 8:00 AM to 5:00 PM, with occasional early or late hours when business needs require.

Benefits

• Compensation: $25-$29 USD per hour, with eligibility for incentive compensation through an applicable program.
• Medical coverage: Three Cigna medical plan options, including two high-deductible plans and a traditional co-pay plan; Kaiser options are also available in California.
• Health savings: HSA with company contributions for eligible employees enrolled in a high-deductible medical plan.
• Dental and vision: Two comprehensive dental plans and vision insurance.
• Life and disability coverage: Company-paid basic life and AD&D insurance, short-term disability, and long-term disability coverage.
• Additional insurance: Supplemental life and AD&D, short-term disability, accident, critical illness, and hospital indemnity coverage.
• Paid time off: Generous vacation and sick leave, plus 14 company-paid holidays, including a full week off at Thanksgiving.
• Parental and family support: 8 weeks of paid parental leave, family medical leave, maternity support, and adoption assistance reimbursement.
• Retirement: 401(k) retirement plan with Traditional and Roth options, per-pay-period matching, and an after-tax contribution option.
• Dependent care: Dependent Care Savings Account for eligible childcare and dependent-care expenses.
• Employee support: Employee Assistance Plan and company-paid concierge services covering a broad range of family and caregiving needs.
• Pet coverage: Access to pet insurance.
• Financial wellness: Personalized financial planning and guidance available at preferred employee pricing.
• Remote work: Remote position with technology support to meet role requirements and a dedicated home-office setup.
• Professional environment: Opportunity to contribute to a collaborative team while improving operational processes through technology and AI.