Contract Administrator – Group Contracts

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contract Administrator - Group Contracts based in Canada.

This role is responsible for the accurate and timely preparation of new group contracts and amendments to existing client agreements. Working within a collaborative group contracts team, you will support the administration of employee benefit plans and help ensure contract documentation is complete, accurate, and accessible. The position combines detailed administrative work with customer service, problem-solving, and cross-functional collaboration. You will work closely with internal teams to understand unique benefit requirements and ensure they are accurately reflected in contract materials. The role also provides opportunities to identify process improvements that enhance operational efficiency and service quality. Success in this position requires strong organization, attention to detail, communication skills, and the ability to work independently while contributing effectively to a team.

Accountabilities:

• Prepare new enrollment contracts and booklets for group sales using the internal contract development system and ensuring all documentation accurately reflects submitted applications.
• Prepare and issue amendments and updated booklets for existing group clients based on approved revision applications, maintaining accuracy and consistency across contract materials.
• Maintain online contract and booklet records to ensure documentation remains accurate, organized, current, and readily accessible to relevant teams.
• Collaborate with internal departments regarding group benefits, communicating important details and ensuring stakeholders are aware of any unique requirements or provisions associated with a group’s benefits.
• Review group benefit enrollments and changes processed by other coordinators, identifying discrepancies and helping maintain a high standard of data and documentation accuracy.
• Investigate and resolve complex or problematic enrollment, benefit, and contract-related inquiries, applying analytical and problem-solving skills to determine appropriate solutions.
• Work collaboratively with colleagues and other departments to identify and recommend process improvements that increase efficiency, strengthen service delivery, and improve the overall contract administration experience.

Requirements

• Relevant experience in contract administration, group benefits, insurance, or a related environment is preferred, along with a solid general understanding of insurance industry practices.
• Demonstrated commitment to providing excellent customer service, with the ability to respond professionally and effectively to internal and external inquiries.
• Strong interpersonal and communication skills, with the ability to build productive working relationships and communicate clearly in both written and verbal formats.
• Demonstrated flexibility, independence, and innovation, with the ability to adapt to changing priorities while taking ownership of assigned responsibilities.
• Strong planning and organizational abilities, including excellent attention to detail and the capacity to manage multiple tasks while meeting accuracy and timeliness expectations.
• Demonstrated analytical and problem-solving skills, particularly when investigating complex enrollment, benefits, or contract-related issues.
• Ability to work effectively as part of a collaborative team while also operating independently when required.
• Proficiency with Microsoft Office products and the ability to work confidently with digital systems and online records.
• Successful completion of a satisfactory criminal record check is required as a condition of employment following a conditional offer.

Benefits

• Full-time remote opportunity in Canada, with the role based within a collaborative and team-focused environment.
• Opportunity to build experience in group contracts, employee benefits, insurance administration, and complex customer and stakeholder support.
• Career growth and development opportunities within an innovative, high-energy workplace.
• A strong emphasis on diversity, inclusion, respect, and valuing different perspectives, backgrounds, and experiences.
• Support for healthy work-life balance and an environment where employee contributions and achievements are recognized.
• Opportunity to contribute ideas and process improvements that can enhance efficiency, service quality, and the experience of clients and internal teams.