Coordinator, Payroll Client Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Payroll Client Services based in Romania.

The Coordinator, Payroll Client Services will help customers navigate payroll processes, resolve standard payroll issues, and ensure smooth day-to-day support operations.

This is an opportunity to build strong foundational expertise in payroll systems, processes, and regional compliance requirements.

You’ll work in a fully remote, asynchronous environment alongside an international team serving customers across multiple markets.

The role combines customer communication, structured problem-solving, operational accuracy, and continuous learning.

You’ll use established workflows and documentation while progressively taking ownership of more complex payroll inquiries.

Your attention to detail and ability to communicate clearly will directly contribute to customer satisfaction and reliable payroll delivery.

As you grow in the role, you’ll have opportunities to broaden your payroll knowledge and increase your level of independent ownership.

Accountabilities

• Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and standard payroll processes through email, chat, phone, and other support channels while meeting established service-level expectations.
• Gather and assess relevant customer information, documentation, and system data to accurately diagnose payroll issues and determine appropriate resolutions.
• Follow established support workflows, operational procedures, and documentation to ensure cases are handled consistently, accurately, and efficiently.
• Escalate complex or unfamiliar cases to senior team members through defined escalation channels and provide clear documentation of the issue, investigation, and actions taken.
• Keep customers informed about the status of their cases, expected resolution timelines, and any required next steps, communicating payroll concepts and platform functionality in clear, customer-friendly language.
• Maintain accurate support-ticket records and document case outcomes, resolution steps, and relevant customer information.
• Develop a strong foundational understanding of payroll concepts, systems, processes, and compliance considerations across supported regions.
• Identify recurring customer issues, documentation gaps, and process improvements, sharing insights that can help improve team efficiency and service quality.
• Seek guidance proactively when encountering unfamiliar situations while progressively expanding the range of payroll inquiries that can be resolved independently.

Requirements

• Demonstrated interest in payroll, customer support, operations, or related areas, with a willingness to develop deeper expertise in payroll processes and systems.
• Strong customer-service mindset with the ability to communicate professionally, clearly, and empathetically across written and verbal channels.
• Excellent attention to detail and accuracy, particularly when working with payroll information, customer cases, and operational documentation.
• Ability to follow structured processes and established workflows while exercising sound judgment when investigating and resolving customer issues.
• Strong organizational and time-management skills, with the ability to prioritize cases and consistently meet service-level expectations.
• Analytical and problem-solving abilities, including the capacity to gather information, identify discrepancies, and determine appropriate next steps.
• Comfortable working independently in a fully remote and asynchronous environment, while knowing when to seek guidance or escalate an issue.
• Proactive and curious approach to learning, with an interest in developing knowledge of payroll rules, regulations, systems, and regional requirements.
• Ability to work effectively with international colleagues and customers in a distributed, multicultural environment.
• Fluent professional English communication skills, as English is the standardized language used throughout the hiring and working environment.
• Availability to work approximately 8:00 AM-5:00 PM UTC, corresponding to approximately 9:00 AM-6:00 PM UK time or 10:00 AM-7:00 PM in countries such as Romania, depending on local time.
• Legal authorization to work in Romania without requiring sponsorship.

Benefits

• Fully remote work, with the flexibility to work from anywhere within your eligible location.
• Flexible working hours within an asynchronous work culture, allowing you to organize your schedule around your life and responsibilities.
• Flexible paid time off.
• 16 weeks of paid parental leave.
• Budget for coworking spaces, professional learning, wellness activities, and gym memberships.
• Mental health support services.
• Stock options.
• Home office budget and IT equipment.
• Competitive, location-adjusted compensation designed to support fair and equitable pay across international markets.
• Opportunities for professional growth, learning, and internal mobility.
• Supportive, globally distributed work environment focused on autonomy, ownership, inclusion, and continuous improvement.
• Annual salary range for this full-time position: $19,650-$44,200 USD, with the final offer determined by location, experience, transferable skills, training, business needs, and market conditions.
• The role reports to the Manager, Payroll Client Services and has no direct reports.
• Full-time position with an as-soon-as-possible start date.