Director of National Key Accounts (Rare Disease)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of National Key Accounts (Rare Disease) based in Canada.

This is a senior, customer-facing leadership role focused on building strategic partnerships with influential national accounts in the Rare Disease space.

You will develop account strategies that connect customer priorities with business objectives and create sustainable commercial value.

The role requires a sophisticated understanding of healthcare systems, integrated delivery networks, payer dynamics, and evolving customer needs.

You will operate as a matrix leader, bringing together senior stakeholders across Medical, Marketing, Health IT, Commercial Effectiveness, Legal, and other functions.

A major focus will be translating customer insights into actionable strategies, innovative solutions, and measurable business outcomes.

You will influence enterprise-level priorities while directly managing complex account relationships and high-impact initiatives.

This opportunity is well suited to a strategic, commercially minded healthcare leader who excels at collaboration, innovation, and navigating complex customer environments.

Accountabilities

• Lead strategic relationships with prioritized national accounts, developing long-term partnerships that align customer needs with organizational priorities and commercial objectives.
• Develop and execute tailored strategic account plans that coordinate resources, address customer priorities, strengthen relationships, and support revenue goals.
• Expand influence within assigned accounts by identifying opportunities, building senior-level relationships, advancing customer-valued solutions, and making decisions that meaningfully affect account performance.
• Serve as a subject-matter expert on customer engagement, resource optimization, healthcare market dynamics, and national account trends, contributing insights to broader enterprise strategy.
• Capture, synthesize, and communicate actionable customer intelligence to inform brand planning, resource allocation, strategic priorities, and cross-functional decision-making.
• Act as a primary point of contact for customer engagements and projects where specific therapeutic or brand opportunities are identified.
• Lead integrated cross-functional teams involving Commercial Effectiveness, IDN Marketing, Medical, Health IT, Brand Marketing, Legal, and other relevant stakeholders.
• Design innovative, scalable solutions and engagement platforms that address complex customer requirements while improving operational effectiveness and measurable outcomes.
• Influence stakeholders across a matrix organization, ensuring alignment, accountability, and effective execution of strategic initiatives.
• Monitor healthcare, payer, IDN, customer, and market trends to identify emerging opportunities and anticipate changing account needs.
• Apply strong analytical and project management capabilities to translate complex information into practical strategies and business actions.

Requirements

• Bachelor’s degree required; an MBA, MPH, or comparable advanced qualification is preferred.
• 8+ years of experience in the pharmaceutical or biotechnology industry, with strong knowledge of the U.S. healthcare system and national account or IDN dynamics.
• Demonstrated Key Account Management (KAM) experience is required, with 5-10 years of account management experience preferred.
• Strong expertise in strategic account planning, customer engagement, relationship development, and execution within complex healthcare environments.
• Deep understanding of integrated delivery networks, payer dynamics, healthcare stakeholders, and evolving market trends.
• Proven ability to generate meaningful customer insights and translate them into strategic and commercial decisions.
• Strong leadership and influencing skills, with the ability to coordinate and motivate stakeholders across matrixed, cross-functional teams.
• Exceptional communication, interpersonal, analytical, negotiation, and project management skills.
• Demonstrated ability to design and implement scalable solutions that address complex customer needs and deliver measurable value.
• Strong business acumen and the ability to balance customer priorities with broader commercial and strategic objectives.
• Comfortable operating in complex, evolving environments and working with senior executives, technical specialists, healthcare stakeholders, and cross-functional partners.
• For the original U.S.-based role, a valid U.S. driver’s license and compliant driving record were required; candidates also needed permanent U.S. work authorization.

Benefits

• Annual base salary range of $189,200-$315,400 USD for the original U.S.-based position.
• Eligibility for a performance-based bonus with a 22.5% target of base salary.
• Eligibility for a share-based long-term incentive program.
• Comprehensive health benefits, including medical, prescription drug, dental, and vision coverage.
• 401(k) plan with employer matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, and personal days.
• Paid caregiver, parental, and medical leave.
• Potential relocation assistance, subject to business needs and eligibility.
• Opportunity to work on high-impact Rare Disease initiatives and strategic national healthcare partnerships.
• Senior leadership exposure and the opportunity to influence enterprise-level strategy across multiple functions.
• Inclusive workplace committed to equal opportunity, accessibility, and diverse perspectives.