Director, Program Management - Patient Access HUB Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Program Management - Patient Access HUB Services based in United States.

This is a senior leadership opportunity overseeing complex patient access HUB programs across one or more sites.

The role serves as a strategic client partner while driving day-to-day operational excellence, service quality, and financial performance.

You will lead multidisciplinary teams, manage supervisors, and ensure programs consistently meet contractual requirements and client expectations.

The position combines program leadership, client relationship management, strategic planning, budget oversight, and operational problem-solving.

You will collaborate extensively with internal departments, senior leaders, healthcare professionals, and external stakeholders to resolve issues and improve program performance.

With significant visibility and influence, you will help shape business plans, develop operational improvements, and contribute to growth initiatives.

The role is remote and includes approximately 30-40% travel for client meetings, conferences, and related business activities.

Accountabilities

• Lead one or more patient access HUB programs in accordance with statements of work, standard operating procedures, contractual requirements, and approved budgets.
• Oversee day-to-day program operations, including supervision and development of managers, supervisors, and support teams.
• Monitor program statistics, performance metrics, staffing levels, financial performance, and operational trends to ensure programs achieve their objectives.
• Serve as a primary strategic contact for complex clients, providing timely issue resolution and maintaining strong relationships focused on satisfaction and retention.
• Review contracts and ensure the effective execution of contractual obligations, deliverables, budgets, and service expectations.
• Lead the analysis, preparation, and presentation of client reports, program updates, educational materials, and other deliverables.
• Resolve complex cases and coordinate with operational departments to investigate and address client issues with an appropriate sense of urgency.
• Analyze program operations and identify opportunities to improve efficiency, quality, processes, and overall service delivery.
• Contribute to strategic and business planning by identifying initiatives, researching operational challenges, developing recommendations, and tracking progress.
• Support budget development and maintain programs within financial expectations, including monitoring expenditures and staffing requirements.
• Mentor other managers and provide guidance on leadership, performance management, employee development, and corrective or disciplinary actions.
• Participate in recruiting, interviewing, evaluating, training, and developing employees and supervisory staff.
• Cultivate relationships with professional organizations, medical societies, healthcare professionals, and other relevant external stakeholders.
• Communicate program status, forecasts, risks, and opportunities to clients and internal leadership.
• Support business development and growth initiatives across assigned programs and the broader organization.
• Travel approximately 30-40% to attend client meetings, conferences, and other business-related events.

Requirements

• Bachelor’s degree in a relevant discipline or equivalent professional experience; a Master’s degree may be considered in place of some required experience.
• 10-14 years of relevant professional experience, or 8-12 years with a Master’s degree, preferably within healthcare services, pharmaceutical support, patient access, or a related environment.
• Demonstrated experience managing complex programs, client relationships, budgets, operational performance, and multidisciplinary teams.
• Experience supervising managers or other exempt-level professionals, with the ability to develop talent, establish priorities, and motivate teams toward shared objectives.
• Strong understanding of client service, program operations, performance metrics, and retention-focused account management.
• Excellent verbal, written, and presentation skills, including the ability to develop clear reports, procedures, educational materials, and client-facing communications.
• Strong analytical and problem-solving capabilities, with the ability to identify trends, interpret complex information, and translate findings into practical recommendations.
• Excellent proficiency with Microsoft Office, internet-based tools, and standard business technology.
• Strong cross-functional collaboration skills and the ability to communicate proactively while resolving high-priority issues.
• Demonstrated ability to organize people, systems, and resources effectively to achieve operational and business goals.
• Strong networking and client-interfacing capabilities, with the confidence to cultivate relationships across professional and healthcare organizations.
• Ability to influence stakeholders, motivate team members, exercise sound judgment, and operate effectively in a complex, fast-paced environment.
• Willingness and ability to travel approximately 30-40% as required.

Benefits

• Fully remote work opportunities.
• Competitive compensation.
• Opportunities for professional growth and career advancement.
• 401(k) plan with company matching.
• Tuition reimbursement.
• Flexible work environment.
• Discretionary paid time off (PTO).
• Paid holidays.
• Employee assistance programs.
• Medical, dental, and vision insurance.
• HSA/FSA options.
• Telemedicine and virtual healthcare appointments.
• Wellness programs.
• Adoption assistance.
• Short-term and long-term disability coverage.
• Life insurance.
• Employee discount programs.