IT Support Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Support Technician based in United States.

This is a remote, customer-focused IT support opportunity within a growing managed services environment.

You will serve as a first point of contact for business clients, troubleshooting technical issues and helping users stay productive.

The role provides hands-on exposure to Microsoft 365, Windows, Active Directory, networking, cloud environments, and a broad range of endpoint technologies.

You will work alongside experienced technicians and engineers, escalating complex issues while maintaining ownership of the client experience.

The position offers an opportunity to strengthen your technical foundation while working across diverse client environments and technologies.

Success requires a combination of technical problem-solving, clear communication, reliability, and strong customer service.

For an IT professional looking to grow within an MSP and potentially transition into a long-term position, this role offers meaningful development and career-building potential.

Accountabilities:

• Provide remote Tier 1 technical support for desktops, laptops, mobile devices, printers, peripherals, and other end-user equipment.
• Troubleshoot and resolve issues involving Microsoft 365, Windows desktop operating systems, Active Directory, and network connectivity.
• Support LAN/WAN connectivity and assist with troubleshooting network infrastructure issues.
• Document troubleshooting activities, resolutions, and other work accurately within the professional services automation (PSA) system.
• Escalate complex or unresolved technical issues to senior technicians and engineers while maintaining ownership of the overall client experience.
• Assist with client onboarding, technology deployments, system implementations, and other technical projects as needed.
• Support both cloud-hosted and customer-managed IT environments.
• Deliver responsive, professional, and customer-focused service across every client interaction.
• Manage multiple tickets, priorities, and client requests effectively in a fast-paced, SLA-driven environment.
• Collaborate with senior technical team members to resolve issues efficiently and expand technical knowledge.

Requirements:

• At least 1 year of experience working in a Managed Service Provider (MSP) environment is required.
• At least 1 year of professional technical support experience.
• Hands-on experience supporting Microsoft 365, Windows desktop operating systems, Active Directory, and network connectivity.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose technical issues methodically and efficiently.
• Excellent customer service and communication skills, with a professional and user-focused approach to technical support.
• Ability to manage multiple priorities, tickets, and deadlines in a fast-paced support environment.
• Ability to work effectively with senior technicians and engineers and recognize when an issue requires escalation.
• Reliable internet connectivity and a dedicated workspace suitable for remote technical support.
• CompTIA A+, Network+, or equivalent technical training is preferred.
• Experience with ConnectWise Manage or another PSA platform is a plus.
• Experience with ConnectWise Automate, LabTech, or similar remote monitoring and management (RMM) tools is desirable.
• Familiarity with server hardware, RAID configurations, iLO/DRAC management, backup and disaster recovery solutions, bare-metal restores, SSL certificates, domain registrars, or web hosting providers is a plus.
• Candidates must reside in the United States, excluding Washington, California, Alaska, Nevada, Colorado, and Oregon; preference may be given to candidates located in the Midwest or Central Time Zone.

Benefits:

• Compensation of $18-$20 per hour for approximately 30 hours per week.
• Contract-to-hire structure with potential for permanent employment based on performance and business needs.
• Fully remote work opportunity within the United States, subject to location restrictions.
• Exposure to a wide variety of technologies, client environments, and IT infrastructure.
• Opportunity to work alongside experienced technicians and engineers while developing technical expertise.
• Supportive environment focused on continuous learning, professional growth, accountability, and exceptional client service.
• Potential pathway from a contract position into a long-term IT career.
• Hands-on experience across endpoint support, Microsoft technologies, networking, cloud environments, and managed IT services.