IT Systems Administrator (Microsoft 365 & SharePoint)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Systems Administrator (Microsoft 365 & SharePoint) based in Canada.

This is a hands-on IT systems administration role focused on supporting and improving a modern Microsoft-first technology environment. You will take ownership of Microsoft 365 services, identity management, endpoint administration, SharePoint Online, security tooling, and corporate IT operations. The role combines day-to-day technical support with meaningful involvement in technology projects and continuous improvement initiatives. You will help build secure, reliable, and efficient digital workplace solutions that support users across the organization. Working closely with IT teams and business stakeholders, you will translate operational needs into practical technical solutions. The position offers broad exposure to cloud administration, automation, cybersecurity, and enterprise collaboration technologies.

Accountabilities:

• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, ensuring reliable and secure day-to-day operations.
• Manage user accounts, licensing, shared mailboxes, distribution lists, security groups, permissions, onboarding, offboarding, employee transfers, and broader identity lifecycle activities.
• Configure and maintain Microsoft 365 policies, security controls, governance standards, technical procedures, documentation, and knowledge base content.
• Administer SharePoint Online sites, document libraries, lists, permissions, and content structures while designing and maintaining intranet, departmental, and collaboration sites.
• Develop and enhance SharePoint solutions using modern capabilities and create business process automations with Power Automate to improve productivity and user experience.
• Collaborate with business stakeholders to understand requirements and deliver practical SharePoint, workflow, and collaboration solutions.
• Administer Microsoft Intune and Windows Autopilot, including device enrollment, compliance policies, configuration profiles, application deployments, and endpoint remediation.
• Support endpoint security, patch management, operating system updates, hardware deployments, device refresh programs, and the overall endpoint lifecycle across Windows and macOS environments.
• Support Microsoft Defender and related security solutions, including MFA, Conditional Access, identity security controls, security monitoring, and incident response.
• Investigate and escalate security alerts and incidents while contributing to cybersecurity awareness, vulnerability remediation, and compliance initiatives.
• Provide Tier 2 and Tier 3 technical support for complex Microsoft 365, endpoint, identity, and related infrastructure issues.
• Coordinate vendor escalations and support engagements, maintain accurate service records, and participate in after-hours maintenance, upgrades, and project implementations when required.
• Contribute to Microsoft 365, SharePoint, security, infrastructure, and platform improvement projects while identifying opportunities for automation and operational efficiency.
• Support technology roadmaps, system upgrades, platform optimization, IT standards, governance, and continuous improvement initiatives.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3-5 years of experience in IT systems administration or Microsoft 365 administration, with hands-on responsibility for cloud-based enterprise environments.
• Strong practical knowledge of Microsoft 365 administration, Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Intune, Windows Autopilot, and Microsoft Defender.
• Experience administering and developing SharePoint Online solutions, including sites, permissions, content structures, customization, and workflow automation.
• Experience supporting Windows and macOS endpoints, including Windows 11 administration, device deployment, asset management, compliance, and troubleshooting.
• Solid understanding of identity and access management, MFA, Conditional Access, security monitoring, incident response, and Microsoft security and compliance solutions.
• Experience with Power Automate, Power Platform, PowerShell scripting, workflow automation, and SharePoint customization.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate complex technical issues and identify effective solutions.
• Excellent customer service, communication, and documentation skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver reliably in a fast-paced, changing environment.
• Microsoft certifications such as MS-900, MS-102, AZ-900, SC-900, SC-300, MD-102, PL-200, or PL-400 are valued.
• ITIL Foundation or relevant Microsoft security and cybersecurity certifications are also considered an asset.

Benefits:

• Competitive salary of $60,000-$65,000 CAD annually, with performance-based incentives.
• Hybrid work arrangement based in Toronto, Ontario.
• Three weeks of vacation, six personal days, and a dedicated paid day off for your birthday.
• Opportunities for continuous learning, professional development, and industry-leading training.
• Exclusive travel perks and discounts on worldwide travel experiences.
• Opportunities to collaborate with diverse teams across multiple international locations and cultures.
• A supportive, inclusive, and collaborative workplace that values diversity, accessibility, and different perspectives.
• Comprehensive career development opportunities within a global and evolving technology environment.