Lead Learning Experience Designer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Learning Experience Designer based in the United States.

This is a high-impact opportunity to design learning experiences that strengthen the skills, confidence, and participation of a global volunteer community.

You’ll work across learning design, product thinking, user research, multimedia, and emerging technologies to solve complex capability challenges.

The role combines strategic thinking with hands-on building, prototyping, testing, and continuous improvement.

You’ll collaborate with product teams, researchers, subject matter experts, community members, and other stakeholders across cultures and time zones.

Your work will help people navigate tools, workflows, policies, governance practices, and community processes more effectively.

Accessibility, inclusion, cultural responsiveness, and evidence-based learning will be central to everything you create.

This is an autonomous role for a curious, resourceful designer who thrives in ambiguity and wants to make a meaningful impact at global scale.

Accountabilities

• Design and develop innovative digital learning experiences, capacity-building resources, and performance-support solutions for contributors at different stages of their journey.
• Partner with product teams, community groups, researchers, subject matter experts, and volunteers to understand learner needs, diagnose capability gaps, identify barriers, and uncover opportunities to strengthen participation.
• Determine the most effective learning approach for each challenge, including self-paced courses, workshops, video, interactive experiences, AI-enabled support, or learning embedded directly into existing products and workflows.
• Create learning experiences that help contributors understand new tools, workflows, policies, governance processes, and community practices.
• Rapidly prototype, test, and iterate using modern authoring platforms, multimedia, experimentation methods, and AI-powered tools.
• Apply learning science, user-centered design, and learning experience design principles to create effective, engaging, accessible, and inclusive solutions.
• Evaluate learning effectiveness through learner feedback, participation metrics, analytics, and qualitative and quantitative insights, using evidence to continuously improve experiences.
• Stay current with learning technologies, digital engagement, online education, AI, and emerging instructional approaches, identifying opportunities to expand and strengthen learning initiatives.
• Contribute to the evolution of the broader learning strategy while ensuring resources reflect principles of openness, collaboration, equity, accessibility, and knowledge sharing.

Requirements

• Demonstrated experience designing and developing digital learning experiences for diverse and global audiences.
• Proven experience creating engaging e-learning, instructor-led, virtual, blended, or other modern learning solutions.
• Hands-on experience using a learning management system (LMS) to develop, organize, manage, and publish learning content.
• Strong ability to identify capability gaps, determine appropriate interventions, and rapidly design, build, test, and improve learning experiences.
• Excellent written communication and content development skills, including the ability to simplify complex concepts for audiences with different backgrounds and levels of expertise.
• Experience collaborating effectively with cross-functional stakeholders and subject matter experts.
• Strong commitment to accessibility, inclusive design, and culturally responsive learning practices.
• Experience working with volunteer communities, open-knowledge initiatives, nonprofits, or international organizations is a plus.
• Experience designing for multilingual audiences and collaborating across cultures and time zones is preferred.
• Familiarity with tools such as Rise, Storyline, Camtasia, Adobe Creative Suite, Figma, video editing platforms, AI content-generation tools, or comparable technologies is advantageous.
• Experience applying product design practices such as user research, prototyping, experimentation, A/B testing, product analytics, and iterative improvement is beneficial.
• Strong curiosity about how people learn and what motivates participation, combined with the ability to balance creativity with research, data, structure, and feedback.
• Comfortable working autonomously in ambiguous, evolving environments and taking ownership from identifying a problem through building and refining a solution.
• Strong interpersonal and collaboration skills, with the ability to work effectively with people from varied cultural, linguistic, and professional backgrounds.

Benefits

• U.S. annual salary range of $117,437-$177,624, with the final offer influenced by factors such as location, skills, experience, and other individualized considerations.
• Remote-first working environment, with staff and contractors distributed across numerous countries.
• Flexible work arrangements designed to support a globally distributed workforce.
• Competitive, equitable compensation practices that do not take salary history into consideration.
• Opportunities to contribute to a mission-driven organization focused on freely accessible knowledge and global participation.
• Inclusive and equitable workplace committed to diversity and equal employment opportunity.
• Accessibility and reasonable accommodations throughout the hiring and employment process.
• Eligibility to work is subject to applicable country and state hiring requirements; U.S. hiring is currently available in designated states and territories.
• Professional opportunities to work at the intersection of learning experience design, digital education, product thinking, AI, and community engagement.